MATE3s Firmware Archive

System Display and Controller
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outback mate3s front opticsre 300x221

Important:

The following firmware versions are outdated and should only be used upon recommendation from OutBack Power Technical Support. The latest firmware for the MATE3s can be found here.

This firmware is not compatible with the legacy MATE3 system display and controller.

 

ADDITIONAL HELP:

For additional information on the update process for the MATE3s, view the video below, or click this link

 

NOTICE

Please ensure that you are downloading the correct version number. Each download contains a ReadMe text file that details the:

  • Firmware Version Number
  • Contents of the Release
  • Release Date
  • Additional useful information

Once downloaded, verify that the ReadMe text file contains the proper information regarding your MATE3s.  

CAUTION:  MATE3s version 1.4.3 is included below.  The later version 1.4.4, when downloaded, had a coding error that caused the MATE3s to lock up when updating inverter firmware.  Do NOT install version 1.4.4 firmware, if the download is available.  If you install version 1.4.4 and attempt to update inverter firmware, OutBack will not be held responsible for any subsequent MATE3s failures.  This issue was resolved by version 1.4.5, published in November 2020. 

To Recover From A Failed Update:  

1.  Download and install Version 001.004.003 below, or Version 001.004.005 on the main page.  Before installation, power-cycle the MATE3s by removing the HUB cable from the back of the MATE3s for several minutes.

After installation, if the MATE3s searches for devices and displays a BOOTLOAD message: 

2.  Repeat the process for updating inverter firmware.  See the MATE3s Programming Guide for instructions.  The Guide can be found at this link.  

This step is critical, as a failed update will have erased the existing inverter firmware.

 

  • Version 001.004.003 
    • Contents of the Release: New Features, Bug fixes and Enhancements
    • Release Date: March 2020
    • New Features:
      • Added Charge Controller grid tie mode (GT Mode) number to the charge controller status screen on the MATE3s display and OPTICS RE.
    • Bug Fixes:
      • Fixed an issue where the internal web page displays Load Grid Transfer's Load Threshold kW as ten times (×10) its actual value.
      • Fixed an issue where maximum value of SoC was exceeding 100%.  Maximum value of SoC is now capped at 100%.
      • Fixed a communication issue that caused intermittent cycling of configuration values and port assignments leading to unexplained configuration change events being logged by MATE3s / OPTICS RE.
      • Fixed inconsistencies in computing and reporting active power, reactive power, apparent power and power factor values.
      • Fixed a routine that caused slave Radian inverter battery chargers to stay set to Off when the master inverter calls them to turn on after certain sequences of events in Off Grid mode.
      • Fixed a bug that changed the AC Output Voltage, LBCO delay and Time Zone to incorrect values when using the Restore Configuration function.
      • Fixed CSIP SunSpec model implementation issues in DID 126 - Volt-VAR Arrays, DID 132 - Volt Watt Arrays, DID 134 - Frequency Watt Control.
      • Implemented a fix to filter corrupted MAC address.
    • Enhancements:
      • Modified Grid Disconnect SOC value range in HBX Mode to 20-100% to accommodate lithium ion battery state of charge specifications.
      • Ported Ethernet Stack Reset mechanism from MATE3 and other enhancements to improve connectivity.
    • Known Issues:
      • In systems with FM100-300VDC-AFCI charge controllers, enabling Charge Termination appears to cause incorrect communication packages that break communication between the gateway and the charge controller. This can be corrected by disabling Charge Termination.
      • Energy accumulation values on the gateway display sum of values instead of transferring them when switching AC Input priority from Grid to Gen or Gen to Grid.
      • HBCO/LBCO delay granularity and range inconsistent across FXR inverters, MATE3s and OPTICSRE.
      • MATE3S firmware updates sometimes fail to update both the main processor and ethernet processor at the same time. If this occurs, update the gateway by unplugging it from its power source, inserting the SD card with all update files available in the root of the SD card, then holding down the UP button while plugging it back in. Release the UP button once the bootloader screen
        appears.
      • Due to various causes, some gateways experience memory corruption, causing them to freeze up, or the buttons to stop responding. In this case, use the same update method described above to clear the corrupted memory.
  • Version 001.004.002 
    • Contents of the Release: New Features, Bug fixes and Enhancements
    • Release Date: April 2019
    • New Features:
      • Added ability to generate system commissioning inverter settings report for PREPA. This feature is available to installers in the Inverter menu.
    • Bug Fixes:
      • Fixed an issue where the internal web page displays values for AGS Load Start and Load Stop as ten times (×10) their actual value.
      • Fixed an error that could cause intermittent incorrect CRC errors, which in turn caused issues with replay (file corruption) and OPTICS RE connectivity.
      • Fixed an issue where the scaling of the high and low battery cut off (HBCO/LBCO) delay times are ten times (×10) their displayed value.
      • Fixed an issue that caused the FM100-300VDC-AFCI model name to be truncated.
      • Fixed an issue that caused out-of-range inverter calibration settings and Grid Connect delay setting.
      • Enhancements:
        • Additional stability fixes for replay.
        • Improved support for FM100-300VDC-AFCI charge controller.
      • Known Issues:
        • Calibration. When updating from 1.4.0, please check your calibration settings (especially for FNDC) to make sure they have not changed and that they are in range.
        • Connection to OPTICS RE. If your MATE3s does not connect to OPTICS RE after updating the firmware, and you're sure your network connection is strong and stable, try running the firmware update again. This will trigger rebuilding certain internal files that may help clear the connectivity problem.
  • Version 001.004.001 
    • Contents of the Release: Bug fixes and Enhancements
    • Release Date: February 2019
    • New Features:
      • Redesigned replay system for enhanced performance and stability.
        NOTE:  The redesigned replay feature is not compatible with the previous replay  feature.  After updating the firmware, the MATE3s will delete any existing replay files from the SD card.  The new replay feature currently supports seven days of replay data.
    • Bug Fixes:
      • Fixed multiple issues that caused calibration values to be incorrect and out of range.
      • Fixed CRC calculation issue that could cause failure of certain OPTICS RE messages and of uploading replay files.
    • Enhancements:
      • Added Event LED notification for charge controller (CC) ground fault (FM100 models only).
      • Added exclamation mark fault indicator next to CC icon on the Home Screen for:
        - Arc fault (FM100-300VDC-AFCI model only)
        - Ground fault (FM100 models only)
        - Rapid shutdown / input fault
      •  Removed support for previous AC Coupling feature (the ROCB version, not the relay version).
    • Known Issues:
      • Calibration. When updating from 1.4.0, please check your calibration settings to make sure they have not changed and that they are in range.
      • Connection to OPTICS RE. If your MATE3s does not connect to OPTICS RE after updating the firmware, and you're sure your network connection is strong and stable, try running the firmware update again. This will trigger rebuilding certain internal files that may help clear the connectivity problem.
  • Version 001.003.001  
    • Contents of the Release: Bug fixes and Enhancements
    • Release Date: August 2018
    • Bug Fixes:
      • Fixed an issue that could cause the Wizard to incorrectly set voltages and currents in Radian E model inverters.
      • Fixed an issue that could cause the battery voltage calibration factor to exceed the upper limit.
      • Fixed an issue where the generator would not start unless the inverter was in 'On' mode only.  Now the inverter can be 'Off', 'Search', or 'On'.
      • Fixed an issue where 'Generator Total Run Time' hours in OPTICS RE did not match what the MATE3s displayed.
    • Enhancements:
      • Removed RoseWater server selections.

  • Version 001.003.000
    • Contents of the Release: Bug fixes and Enhancements
    • Release Date: June 2018
    • Bug Fixes:
      • Fixed issues with MATE3s connectivity to OPTICS RE that would cause connections to drop, large data spikes to appear, data stream and ModBus communication to go down periodically, DHCP enable/disable to not work correctly, and inverters getting deselected in OPTICS RE.
      • Fixed issues with the internal Web page not loading, and conformed internal Web page version number to the firmware release version number for consistency.
      • Fixed issue that caused a large number of on-site change events to post.
      • Fixed issue that caused a firmware update error to appear in Event History.
      • Fixed issue that caused FLEXNet-DC "Charge Parms Met" event to not post.
      • Fixed issue that caused saved settings of Upper Voltage Limit value of 256 and 258 to produce 0 and 2 respectively when restored.
      • Fixed issue that could cause Setup Page Hold and Delay Settings to be off by a factor of ten.
      • Fixed issue that could cause the AC Input LED to not light when AC input power is present.
      • Fixed issue that could cause the GMT timestamp to be improperly set on certain startup conditions.
      • Fixed issue that could cause very large numbers to appear in AC Input Current.
      • Fixed issue that could cause distortion of characters in the LCD.
      • Fixed issue that could cause a mismatch of settings for AC Amps between the status screen soft key and the Inverter AC Input and Current Limits settings.
      • Fixed issue that could cause settings to revert to pre-load of a GIP file when MATE3s is power-cycled.
      • Fixed issue that could cause settings changed locally on charge controllers (or while the charge controller was not connected to OPTICS RE) to not properly update OPTICS RE.
      • Fixed issue that could cause AC Input Limits to display at 4x the actual setting for up to three minutes before the display updates to show the correct value.
      • Fixed issue in the Profile Wizard that caused the scroll value to roll over from 60 to 0 without allowing the user to scroll back to 60, so the user would have to scroll from 0 up to 60 to effectively scroll back one.
      • Fixed an issue that caused incorrect values to appear for input and output current and power for an FN-DC.
      • Fixed and improved replay functionality.
      • Fixed an issue the might disable the update soft key when a FM-100 is in the same system as a non-FM charge controller.
      • Fixed an issue where loading setting from a GIP file may not restore 'Start Freq Low' and 'Restart Freq Low'.
      • Fixed an issue where Ethernet processor may not start immediately after power up. Could cause connection issues.
      • Fixed an issue where the internal webpage may not start properly if Ethernet connectivity is lost.
    • Enhancements:
      • Updated internal Web page links to point to the new OutBack Power Web site resources.
      • Added support for data streams for FXR inverters.
      • Improved some event history messages in OPTICS RE.
      • Improved FXR support to discern between Grid (AC1) input and GEN (AC2) for reporting to OPTICS RE.
    • Other Changes:
      • Removed "PF Priority" from the Multi-Function Parameter screen as it is no longer supported.
  • Version 001.002.001
    • Contents of the Release: Bug Fixes
    • Release Date: January 2018
    • Additional Information: Fixed issue causing some units to fail to boot up properly or experience reboots shortly after power-up. In testing, it was found that some units in colder climates would experience this issue more than others.
  • Version 001.002.000
    • Contents of the Release: Enhancements and Bug Fixes
    • Release Date: December 2017
    • Additional Information: Made change which disables the Update soft key if either update file or SD card are not found. Fixed issue for older FM80 controllers that could cause the local web page to not load settings correctly. Fixed issue on stacked inverters (prior to version 001.006.063) that set slave inverters to different values.  Fixed issue that created OPTICS RE replay file in the wrong location (when disconnected from OPTICS RE and SD card is inserted). Fixed issue that would restore Auto Reboot to 4 hours when setting as 1 hour and saving to .xml file. Fixed issue in international Radian inverters that displayed sell amps at one-half actual value. Fixed issue which caused AC Input LED to flash when turning inverter ON. Fixed issue which caused the MATE3s display to fail to initiate properly. Note: There is now a brief (500 msec) delay) before the display initializes.
    • Enhancements: Removed menus that are either not supported or not implemented at this time.  Added support for the new FLEXmax 100 MPPT charge controller.
  • Version 001.001.000
    • Contents of the Release: Enhancements and Bug Fixes
    • Release Date: September 2017
    • Additional Information: Fixed issue that would sometimes display wrong screen after selecting a menu item. Fixed issue where OPTICS is reporting that there are on-site modifications of settings. Note: Settings are not actually changing.  
    • Enhancements: Support for new regulations regarding line interactive disconnect requirements.



For more information regarding the update process for the MATE3s, see the video below:

Release Date

Thursday, 19 November 2020

Address

Headquarters:
1628 W Williams Drive
Phoenix, AZ 85027 United States

Contact Info

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: +1 360.435.6030

Fax: +1 360.435.6019