Network Hardware failed to initialize

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LubbersLeap
Forum Junior Member
Posts: 3
Joined: Tue Dec 24, 2019 7:02 pm

Network Hardware failed to initialize

Post by LubbersLeap » Tue Dec 24, 2019 10:47 pm

Installing a Skybox in the Bahamas, so internet is sketchy. Have the skybox connected to simpliphi batteries, but have not connected the solar yet. Battery voltage is 50.1. I went through the setup the first time through and it went fine, but had a Rapid Shutdown error. I tried to change the setting, since I do not have a rapid shutdown device. I then power cycled the inverter, now it just says network hardware failed to initialize rebooting, then reboots and does it again. I am going to call after Christmas, but hoping someone has an idea to try. Thanks!

Mike Curran
Forum Emperor
Posts: 1592
Joined: Sat Aug 28, 2004 6:28 pm
My RE system: Outback - Garage roof:
- 8 (2x4) Evergreen 180's into one FM80 (2007/2020 repl'd MX60)
- 6 (2×3) ALEO S79-300's into one FM80 (2017)
- 2 grid-tied GVFX3524's classic stacked for 120/240VAC (2007)
- 12 Surrette/Rolls 2V x 1766Ah (2007)
- Hub10.3, Mate3s, FNDC, RTS, OpticsRE. Tigo Energy ES maximizers on each PV module.

Westinghouse Solar - Barn roof: (2012)
- 30 (2x15) 235W panels with Enphase M215 microinverters, grid-tied

Outback Skybox - Barn roof: (2019)
- 14 (2x7) Talesun 275W (DC array input to SB charger)
- 3 SimpliPhi 3.8 batteries, 48V, 225Ah total
- AC coupled input (manual switch during grid outage only) from 14 Talesun 275W,
Enphase M215 microinverters, normally direct grid tied

All self-designed and self-installed
Location: Chagrin Falls, Ohio

Re: Network Hardware failed to initialize

Post by Mike Curran » Wed Feb 05, 2020 6:57 pm

I can't speak to your network problem but as far as the rapid shutdown error, do you have a jumper installed across the terminals (in the compartment above the BOS) where a rapid shutdown device would normally be connected to? I had that mistake when I commissioned my Skybox... See the red markings in this screenshot:
Screenshot_20200205-215315_Adobe Acrobat.jpg
http://www.tigoenergy.com/site.php?95b2dca2-ca6c
https://enlighten.enphaseenergy.com/public/systems/Hctc107221

greg@cr8ons.net
Forum Junior Member
Posts: 3
Joined: Sat Apr 11, 2020 6:01 pm
My RE system: SkyBox 5048

Re: Network Hardware failed to initialize

Post by greg@cr8ons.net » Sat Apr 11, 2020 10:38 pm

I'm having this same problem. does anyone have a solution?

Mike Curran
Forum Emperor
Posts: 1592
Joined: Sat Aug 28, 2004 6:28 pm
My RE system: Outback - Garage roof:
- 8 (2x4) Evergreen 180's into one FM80 (2007/2020 repl'd MX60)
- 6 (2×3) ALEO S79-300's into one FM80 (2017)
- 2 grid-tied GVFX3524's classic stacked for 120/240VAC (2007)
- 12 Surrette/Rolls 2V x 1766Ah (2007)
- Hub10.3, Mate3s, FNDC, RTS, OpticsRE. Tigo Energy ES maximizers on each PV module.

Westinghouse Solar - Barn roof: (2012)
- 30 (2x15) 235W panels with Enphase M215 microinverters, grid-tied

Outback Skybox - Barn roof: (2019)
- 14 (2x7) Talesun 275W (DC array input to SB charger)
- 3 SimpliPhi 3.8 batteries, 48V, 225Ah total
- AC coupled input (manual switch during grid outage only) from 14 Talesun 275W,
Enphase M215 microinverters, normally direct grid tied

All self-designed and self-installed
Location: Chagrin Falls, Ohio

Re: Network Hardware failed to initialize

Post by Mike Curran » Mon Apr 13, 2020 9:40 am

As noted in my earlier post, do you have the jumper installed inside your BOS? Not having it would cause you to get the RSD error.
http://www.tigoenergy.com/site.php?95b2dca2-ca6c
https://enlighten.enphaseenergy.com/public/systems/Hctc107221

greg@cr8ons.net
Forum Junior Member
Posts: 3
Joined: Sat Apr 11, 2020 6:01 pm
My RE system: SkyBox 5048

Re: Network Hardware failed to initialize

Post by greg@cr8ons.net » Mon Apr 13, 2020 9:58 am

Thanks for your response Mike. I've got a FireRaptor RSD installed, but tried jumping out the terminals anyway. Same issue - when I power up the SkyBox (either with battery power or grid power), the screen powers up, then displays "Network Hardware Failed to Initialize. Rebooting..." three times, then indicates "Contact Support". What's going on?

Greg

LubbShack
Forum Junior Member
Posts: 1
Joined: Mon Apr 13, 2020 10:25 am
My RE system: Outback Skybox

Re: Network Hardware failed to initialize

Post by LubbShack » Mon Apr 13, 2020 10:31 am

The unit's firmware needs to be updated. I went through this as well. Apparently, some units have a glitch. The way I understand it, when the quickstart writes settings to the unit, it has a glitch that turns off the network hardware. The only way to fix it is to have Outback reload the software (sd card or possibly remotely).

Mike Curran
Forum Emperor
Posts: 1592
Joined: Sat Aug 28, 2004 6:28 pm
My RE system: Outback - Garage roof:
- 8 (2x4) Evergreen 180's into one FM80 (2007/2020 repl'd MX60)
- 6 (2×3) ALEO S79-300's into one FM80 (2017)
- 2 grid-tied GVFX3524's classic stacked for 120/240VAC (2007)
- 12 Surrette/Rolls 2V x 1766Ah (2007)
- Hub10.3, Mate3s, FNDC, RTS, OpticsRE. Tigo Energy ES maximizers on each PV module.

Westinghouse Solar - Barn roof: (2012)
- 30 (2x15) 235W panels with Enphase M215 microinverters, grid-tied

Outback Skybox - Barn roof: (2019)
- 14 (2x7) Talesun 275W (DC array input to SB charger)
- 3 SimpliPhi 3.8 batteries, 48V, 225Ah total
- AC coupled input (manual switch during grid outage only) from 14 Talesun 275W,
Enphase M215 microinverters, normally direct grid tied

All self-designed and self-installed
Location: Chagrin Falls, Ohio

Re: Network Hardware failed to initialize

Post by Mike Curran » Mon Apr 13, 2020 4:45 pm

Hi Greg - Sorry to say, no idea what's wrong. My network setup worked fine from the start.

I have a different tech support issue with Outback right now and the response has been fantastic, so contacting Tech Support sounds like a good idea, and I'm sure they can help you out.

Keep us posted. - Mike
http://www.tigoenergy.com/site.php?95b2dca2-ca6c
https://enlighten.enphaseenergy.com/public/systems/Hctc107221

AaronF
Forum Member
Posts: 13
Joined: Fri Apr 24, 2020 3:45 pm
My RE system: Skybox
Skybox RSI

Re: Network Hardware failed to initialize

Post by AaronF » Thu Jun 11, 2020 1:02 pm

I am also getting this 'Network hardware failed to initialize. Please contact support.' error. I've been trying to get a hold of support for over two weeks, but they seem to be understaffed. Does anyone who has already solved this problem have a copy of the up-to-date firmware? The Skybox is conspicuously absent from the firmware download page.

AaronF
Forum Member
Posts: 13
Joined: Fri Apr 24, 2020 3:45 pm
My RE system: Skybox
Skybox RSI

Re: Network Hardware failed to initialize

Post by AaronF » Fri Jul 03, 2020 4:06 pm

The Skybox is now running! After calling Outback technical support, they sent me a an express envelope via USPS. Through no fault of theirs, it took more than 2 weeks to ultimately travel only 60km (37mi) from Bellingham, WA to Vancouver, BC, Canada through San Francisco. If we weren't dealing with COVID, it would have been 100 times faster for me to just drive across the border and get it in person. :???:

The envelope contains a How-To Note for "Skybox Procedure 2E: Resetting the Network" with a microSD card taped to the paper. The directions are straight-forward and easy to follow. The SD card has a bootable 16MB FAT16 partition and a 471MB EXT4 partition with a *nix-style filesystem on it. It would be difficult to setup properly, so I can see why they are not able to email the fix out.

Mike Curran
Forum Emperor
Posts: 1592
Joined: Sat Aug 28, 2004 6:28 pm
My RE system: Outback - Garage roof:
- 8 (2x4) Evergreen 180's into one FM80 (2007/2020 repl'd MX60)
- 6 (2×3) ALEO S79-300's into one FM80 (2017)
- 2 grid-tied GVFX3524's classic stacked for 120/240VAC (2007)
- 12 Surrette/Rolls 2V x 1766Ah (2007)
- Hub10.3, Mate3s, FNDC, RTS, OpticsRE. Tigo Energy ES maximizers on each PV module.

Westinghouse Solar - Barn roof: (2012)
- 30 (2x15) 235W panels with Enphase M215 microinverters, grid-tied

Outback Skybox - Barn roof: (2019)
- 14 (2x7) Talesun 275W (DC array input to SB charger)
- 3 SimpliPhi 3.8 batteries, 48V, 225Ah total
- AC coupled input (manual switch during grid outage only) from 14 Talesun 275W,
Enphase M215 microinverters, normally direct grid tied

All self-designed and self-installed
Location: Chagrin Falls, Ohio

Re: Network Hardware failed to initialize

Post by Mike Curran » Fri Jul 03, 2020 6:01 pm

Great news Aaron! OB Tech support comes through again.
http://www.tigoenergy.com/site.php?95b2dca2-ca6c
https://enlighten.enphaseenergy.com/public/systems/Hctc107221

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