Mate3s network stops when internet goes down

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Mate3s network stops when internet goes down

Postby grenadapalace on Tue Oct 02, 2018 6:52 am

Hi,

Mate3s network stops working.

i swapped over from a Mate3 to a Mate3s to try and stop this happening, but it still happens...

When the internet goes down (as it does this time of year in the Caribbean - bad weather and all) the Mate3s stops working (to be exact, the network part of it stops working). I am a bit bugged over this, I bought the Mate3S with hopes that this had been fixed. Is there no way to rectify this issue? Is it that the Mate3s attempts so many times to reconnect to the internet, and if it can't, it times out and then halts the network interface?

At least with the optics reboot very 24 hours it does come back on, but its not right. Can it be fixed in a future FW upgrade, honestly?

Dan
grenadapalace
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Re: Mate3s network stops when internet goes down

Postby Gwendoly Espe on Wed Oct 10, 2018 4:52 am

The MATE3/MATE3s uses the internet to send its data to OpticsRE. If the internet source is down, I would not expect the MATE to connect as there is nothing to connect to. Is this what you're saying is happening?
Gwendoly Espe
Applications Engineer


Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com
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Re: Mate3s network stops when internet goes down

Postby grenadapalace on Thu Oct 11, 2018 12:13 am

Dear Gwendoly,


From what I can gather: -

* When the Mate3s cannot handshake with your optics main server database, the network interface stops working.

* When it stops, I cannot even use the Mate3s direct LAN IP address to see data direct with its in-built web server, all LAN/WAN functions stop.

* The Mate3s does continue to function though, as I can still use the buttons on the unit itself, to move through functions/change values/etc.

I was asking if this is due to a programmed time out (after several failed attempts for this Mate/Optics handshake to happen, for example). If so, why is the unit not supplied with the 'auto reboot optics' section enabled and set to - say - 12 hours? (all domestic internet service providers, at some point, go down due to maintenance, etc).


Take care

Dan
grenadapalace
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Posts: 31
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Re: Mate3s network stops when internet goes down

Postby Gwendoly Espe on Mon Oct 15, 2018 9:01 am

Hello Dan,

I will get this to right team to help you.

Thank you,
Gwendoly Espe
Applications Engineer


Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com
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