No Devices found

Discussion about the OutBack Mate Remote

Moderators: OutBack, OutBack Moderator Team

No Devices found

Postby Beechigby on Mon Jan 01, 2018 5:39 pm

I have a GVFX3648 with hub, mate, 2 charge controls, mate has no readings, neither lite illumated.
PLUS, entire battery mount with bat has fallan off back
put new Mate with new cable, Still reading No Devices found
Forum Whiz
Posts: 46
Joined: Thu May 05, 2011 7:53 pm

Re: No Devices found

Postby Kurt Lundquist on Tue Jan 02, 2018 8:14 am

Try a different CAT5 cable. Also make sure the Hub port where the Mate connects is clean. If your still having problems try plugging the Mate directly into the Inverter or directly into one of the charge controllers. You could also try just one device (inverter, charge controller etc) in the Hub at a time with the Mate also connected.

Kurt Lundquist
Renewable Energy Project Engineer
User avatar
Kurt Lundquist
Alpha Energy Engineering
Posts: 1324
Joined: Tue May 31, 2011 7:23 am
Location: Arlington, WA
My RE system: VFX3524, Mate3, 200Ah 24V AGM Battery Bank

Re: No Devices found

Postby pss on Tue Jan 02, 2018 5:20 pm

Just to be certain, your Mate must be plugged into the first port of the Outback Hub. When you do this, it should cycle and find all other devices connect to the Outback Hub.
In my case, after my mate 3 is plugged into the very first port, my radian inverter is plugged into port 1, Flexmax charge controllers into ports 2,3,4 and my Flexnet into port 5.
Forum Guru
Posts: 232
Joined: Mon Jul 24, 2017 8:40 am
My RE system: 8330 watts in three strings, Flexmax 60 x 3, Radian 8048A, GSLC load center, Mate 3S, Hub 10.3, FN-DC and 900 Amp, 48V Trojan T105-RE battery bank.

Re: No Devices found

Postby Paul Guitar on Sun Feb 04, 2018 9:20 pm

I am also having a problem with the MATE communication.
I have a VFXR3024E (no hub) directly connected, have checked and changed cable.
MATE doesn't even show search result. Just returns to main screen without assigning a port.
Paul Guitar
Forum Junior Member
Posts: 1
Joined: Sun Feb 04, 2018 9:10 pm
My RE system: VFXR3024E Inverter/charger
MATE System Controller and Display
FLEXmax 80 Charge Controller

Re: No Devices found

Postby BruceS on Mon Apr 01, 2019 7:07 pm

I've just been through this too.
Make sure you set up date & time & it'll work OK.
Wrong date & time & nothing shows up.
Forum Member
Posts: 24
Joined: Tue May 08, 2018 2:33 am
Location: Mannum, Sth Australia, 5238
My RE system: Houseboat
6 X 250w X 24V panels ... Outback Inverter 24V X 3Kva (VFX3024E) ... Conext MPPT 60 150 solar controller .... Honda EU6.5i generator (manual start) ... 12 X 2V @ 600Ahr Sonnenschein Batteries ... Shore power facility ... Auto changeover between inverter/shore & genny.

Re: No Devices found

Postby Greg T Fordan on Tue Apr 02, 2019 7:35 am

VFXR and FXR inverter series are not supported by MATE or MATE2, unfortunately. You have to use MATE3 or MATE3s for those kind of inverters.
Greg T Fordan
Outback Power Technologies
User avatar
Greg T Fordan
OutBack Technical Service
Posts: 133
Joined: Fri Dec 29, 2017 2:56 pm
My RE system: Radian, FM80, FNDC, 48V batt bank

Re: No Devices found

Postby David LeBow on Thu Apr 04, 2019 1:28 pm

@Paul Guitar: Please have a look at the e-mail address you have registered with the forum. It tried to send you notification that this post had changed, but your server coughed up this fur ball: gave this error:
delivery error: dd Sorry, your message to <your e-mail address here> cannot be delivered. This mailbox is disabled (554.30). -
David LeBow
Vice President, Software Engineering

Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
User avatar
David LeBow
OutBack Management
Posts: 464
Joined: Sun May 03, 2015 10:42 am
Location: Bellingham, WA

Return to Mate

Who is online

Users browsing this forum: No registered users and 1 guest