Having trouble accessing support

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mhspohr
Forum Whiz
Posts: 40
Joined: Sun Jun 30, 2019 8:56 am
My RE system: 6.6 kW SolarWorld/Enphase and 2.6 kW Sunpower/SMA
Skybox with 10 kWh SLA (used for power outage backup only)
Tesla 2015 Model S 85D charged from the sun.

Having trouble accessing support

Post by mhspohr » Mon Dec 02, 2019 10:30 am

I've sent two technical support requests for two different issues. It's been several weeks and no response to either.
I've also called and waited through your phone message system and was promised a call back and have not received a call (it's been a week or two).
How can I get support for my Skybox?

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Gwendoly Espe
Applications Engineering
Posts: 218
Joined: Wed Feb 22, 2017 10:04 am

Re: Having trouble accessing support

Post by Gwendoly Espe » Mon Dec 02, 2019 2:16 pm

Hello,

We apologize for the slow response. An OutBack SkyBox expert will be reaching out to you to assist you.
Gwendoly Espe
Applications Engineer


Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com

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