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Emergency Maintenance 10:30 A.M. PST (18:30 UTC)

Posted: Tue Feb 11, 2020 10:14 am
by Bryce Millet
We are performing back-end maintenance operations in preparation for our next release in a couple of weeks.

This may take 4 to 5 hours, and their may be a delay in graphing data or temporary timeouts for some services. The site will remain available during this time.

We apologize for the short notice and any potential delays.

We'll be adding more capacity to improve graphing data performance in the next update which should be ready for release in the next couple of weeks. Beyond that, we have plans in the coming months to move to a more scalable architecture that will require less maintenance interruptions as capacity increases.

Re: Emergency Maintenance 10:30 A.M. PST (18:30 UTC)

Posted: Tue Feb 11, 2020 5:59 pm
by davidco
Are you still performing maintenance? (1800hrs Pacific Time)

Would this explain OpticsRE showing my MATE3s as OFFLINE, or is that a problem with the MATE3s failing to reconnect after your maintenance?

thanks

Re: Emergency Maintenance 10:30 A.M. PST (18:30 UTC)

Posted: Wed Feb 12, 2020 2:10 pm
by Bryce Millet
davidco wrote:
Tue Feb 11, 2020 5:59 pm
Are you still performing maintenance? (1800hrs Pacific Time)

Would this explain OpticsRE showing my MATE3s as OFFLINE, or is that a problem with the MATE3s failing to reconnect after your maintenance?

thanks
We didn't have any noticeable increase in connection outages during the maintenance as the device service was untouched, but there was a period of increased timeouts that lasted for a short time about 4 hours after my original post.

I'd recommend rebooting if you or someone else has physical access to the site by removing the cable connecting the Mate3s to the OutBack HUB. Once the unit has power cycled verify on the port screen that it has a valid IP address and the OpticsRE status says 'Connected'.