Error [40] on login?

Discussion about the OutBack OpticsRE system monitor

Moderators: OutBack, OutBack Moderator Team

Post Reply
User avatar
Heimhenge
Forum Virtuoso
Posts: 85
Joined: Sun Jan 26, 2020 10:28 am
My RE system: 9 CSUN 390W panels for 3.51 kW
UniStrut PV rack on a flat roof
Midnight Solar MNPV3 combiner box w/ breakers
Outback Radian GS4048A-01 inverter
Outback FM100 charge controller
Outback FLEXnet DC monitor
Outback MATE3s system controller
Outback Hub
Lifeline GPL-8DL x4 = 12.2 kWh @ 48 volts
Running OpticsRE since March 2020
Location: 30 miles north of Phoenix @ elevation 2200 ft

Error [40] on login?

Post by Heimhenge » Sat Mar 14, 2020 11:24 am

Just got OpticsRE up and running last night. Desktop PC. Curious things is every time I log-in I get this error message:
error.jpg
When I click on "confirm" it goes away and I'm on the log-in screen with my saved username and password conveniently filled in by Firefox. One click and I'm connected.

Is there some way to eliminate that initial error message? Thanks.

pss
Forum Guru
Posts: 400
Joined: Mon Jul 24, 2017 8:40 am
My RE system: 8330 watts in three strings, Flexmax 60 x 3, Radian 8048A, GSLC load center, Mate 3S, Hub 10.3, FN-DC and 900 Amp, 48V Trojan T105-RE battery bank.

Re: Error [40] on login?

Post by pss » Sat Mar 14, 2020 12:08 pm

Please try to flush the cache of your browser and delete cookies.
Then retry login.
I use Chrome for my logins. If you have Chrome also, you may wish to try it out.

User avatar
Heimhenge
Forum Virtuoso
Posts: 85
Joined: Sun Jan 26, 2020 10:28 am
My RE system: 9 CSUN 390W panels for 3.51 kW
UniStrut PV rack on a flat roof
Midnight Solar MNPV3 combiner box w/ breakers
Outback Radian GS4048A-01 inverter
Outback FM100 charge controller
Outback FLEXnet DC monitor
Outback MATE3s system controller
Outback Hub
Lifeline GPL-8DL x4 = 12.2 kWh @ 48 volts
Running OpticsRE since March 2020
Location: 30 miles north of Phoenix @ elevation 2200 ft

Re: Error [40] on login?

Post by Heimhenge » Sat Mar 14, 2020 12:44 pm

Tried flushing the cache. Tried Chrome. Tried IE. Makes no difference. And I know the username is correct, so the error message doesn't even make sense.

EDIT: Also tried turning off my ad-blocker. No joy.

Mike Curran
Forum Emperor
Posts: 1393
Joined: Sat Aug 28, 2004 6:28 pm
My RE system: Outback - Garage roof:
- 8 (2x4) Evergreen 180's into one MX60 (2007)
- 6 (2×3) ALEO S79-300's into one FM80 (2017)
- 2 grid-tied GVFX3524's classic stacked for 120/240VAC (2007)
- 12 Surrette/Rolls 2V x 1766Ah (2007)
- Hub10.3, Mate3s, FNDC, RTS, OpticsRE. Tigo Energy ES maximizers on each PV module.

Westinghouse Solar - Barn roof: (2012)
- 30 (2x15) 235W panels with Enphase M215 microinverters, grid-tied, no longer AC- coupled

Outback Skybox - Barn roof: (2019)
- 14 (2x7) Talesun 275W (DC array input to SB charger)
- 3 SimpliPhi 3.8 batteries, 48V, 225Ah total
- AC coupled input from 14 Talesun 275W, Enphase M215 modules

All self-designed and self-installed
Location: Chagrin Falls, Ohio

Re: Error [40] on login?

Post by Mike Curran » Sat Mar 14, 2020 3:00 pm

Mine does this occasionally, especially if I haven't been on for awhile, but not every time I open Optics...

FWIW
http://www.tigoenergy.com/site.php?95b2dca2-ca6c
https://enlighten.enphaseenergy.com/public/systems/Hctc107221

User avatar
Heimhenge
Forum Virtuoso
Posts: 85
Joined: Sun Jan 26, 2020 10:28 am
My RE system: 9 CSUN 390W panels for 3.51 kW
UniStrut PV rack on a flat roof
Midnight Solar MNPV3 combiner box w/ breakers
Outback Radian GS4048A-01 inverter
Outback FM100 charge controller
Outback FLEXnet DC monitor
Outback MATE3s system controller
Outback Hub
Lifeline GPL-8DL x4 = 12.2 kWh @ 48 volts
Running OpticsRE since March 2020
Location: 30 miles north of Phoenix @ elevation 2200 ft

Re: Error [40] on login?

Post by Heimhenge » Sat Mar 14, 2020 6:11 pm

Mike Curran wrote:
Sat Mar 14, 2020 3:00 pm
Mine does this occasionally, especially if I haven't been on for awhile, but not every time I open Optics...

FWIW
Thanks. I don't think it indicates an defective unit. Does what it's supposed to otherwise. Hard to know what "occasionally" means. Like I said, I've been going into it every day, sometimes multiple times a day, as I learn my way around this new system. I'll continue to (ground and) observe and report back here.

sodamo
Forum Czar
Posts: 733
Joined: Mon Apr 03, 2006 1:55 am
My RE system: Totally off grid - Hamakua side, Big Island, Hi

36 Trina 280 & 16 Phono 250 in 48 volt array (fixed) 14080w
Radians GG8048/GS4048 w GSLCs
4 FM 80 charge controllers
Hub 10.3
FNDC w/3 shunts
Mate 3s
OpticsRE - MMKL - Ninole Hi
12 SimpliPhi 3.8
14Kw Kohler 14RESA Propane

Charging Only
2FX3048T
Hub
FNDC. - shared shunt feeds from Radian FNDC
Mate 3s
10Kw MEP 803a Military gen

Honda EU7000i

Davis VantagePro2 Wx Station
On line at: https://www.wunderground.com/dashboard/pws/KHININOL2
Location: Ninole, Hi

Re: Error [40] on login?

Post by sodamo » Sat Mar 14, 2020 9:51 pm

I see that from time to time using IOS. Annoying but doesn’t seem to be a problem.
David
Please visit http://vacation.ninolehawaii.com

raysun
Forum Emperor
Posts: 1669
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower One: FX3048T, (2) FM80, MATE3s, FlexNetDC
Outback 200NC batteries (8 @ 48v)
Outback IBR3 battery enclosure
Suniva 330 watt panels (12 - 6 strings of 2 in series)
Hyundai 355 watt panels (6 - 3 strings of 2 in series)
Honda EU7000is gas fuel generator

Re: Error [40] on login?

Post by raysun » Sat Mar 14, 2020 9:53 pm

Heimhenge wrote:
Sat Mar 14, 2020 6:11 pm
Mike Curran wrote:
Sat Mar 14, 2020 3:00 pm
Mine does this occasionally, especially if I haven't been on for awhile, but not every time I open Optics...

FWIW
Thanks. I don't think it indicates an defective unit. Does what it's supposed to otherwise. Hard to know what "occasionally" means. Like I said, I've been going into it every day, sometimes multiple times a day, as I learn my way around this new system. I'll continue to (ground and) observe and report back here.
Chrome on my Android device does this consistently after logging in and being idle for a period. I'm not sure if there is a handshaking issue, session timeout, or whatnot. Easy enough to dismiss the dialog and log back in.

User avatar
Heimhenge
Forum Virtuoso
Posts: 85
Joined: Sun Jan 26, 2020 10:28 am
My RE system: 9 CSUN 390W panels for 3.51 kW
UniStrut PV rack on a flat roof
Midnight Solar MNPV3 combiner box w/ breakers
Outback Radian GS4048A-01 inverter
Outback FM100 charge controller
Outback FLEXnet DC monitor
Outback MATE3s system controller
Outback Hub
Lifeline GPL-8DL x4 = 12.2 kWh @ 48 volts
Running OpticsRE since March 2020
Location: 30 miles north of Phoenix @ elevation 2200 ft

Re: Error [40] on login?

Post by Heimhenge » Sun Mar 15, 2020 9:53 am

Problem solved!

When I was finished with my initial OpticsRE account setup I was presented with a login page at: https://www.opticsre.com/Home/#/system/dashboard

So this is what I used for the easy access shortcut on my bookmarks toolbar (Firefox). Wrong.

I discovered that if I started the login process at: https://opticsre.com/Home/#/sign-in

then I got no Error [40]. It went directly to the login page and worked as expected. The OpticsRE account setup was a bit confusing and it took me a couple tries to get it right. Somewhere in that process I pulled the wrong URL for the login page.

sodamo
Forum Czar
Posts: 733
Joined: Mon Apr 03, 2006 1:55 am
My RE system: Totally off grid - Hamakua side, Big Island, Hi

36 Trina 280 & 16 Phono 250 in 48 volt array (fixed) 14080w
Radians GG8048/GS4048 w GSLCs
4 FM 80 charge controllers
Hub 10.3
FNDC w/3 shunts
Mate 3s
OpticsRE - MMKL - Ninole Hi
12 SimpliPhi 3.8
14Kw Kohler 14RESA Propane

Charging Only
2FX3048T
Hub
FNDC. - shared shunt feeds from Radian FNDC
Mate 3s
10Kw MEP 803a Military gen

Honda EU7000i

Davis VantagePro2 Wx Station
On line at: https://www.wunderground.com/dashboard/pws/KHININOL2
Location: Ninole, Hi

Re: Error [40] on login?

Post by sodamo » Sun Mar 15, 2020 10:34 am

Thanks for the followup
David
Please visit http://vacation.ninolehawaii.com

User avatar
Heimhenge
Forum Virtuoso
Posts: 85
Joined: Sun Jan 26, 2020 10:28 am
My RE system: 9 CSUN 390W panels for 3.51 kW
UniStrut PV rack on a flat roof
Midnight Solar MNPV3 combiner box w/ breakers
Outback Radian GS4048A-01 inverter
Outback FM100 charge controller
Outback FLEXnet DC monitor
Outback MATE3s system controller
Outback Hub
Lifeline GPL-8DL x4 = 12.2 kWh @ 48 volts
Running OpticsRE since March 2020
Location: 30 miles north of Phoenix @ elevation 2200 ft

Re: Error [40] on login?

Post by Heimhenge » Sun Mar 15, 2020 1:19 pm

My pleasure. I'm learning far more here than I'm "teaching", so happy to provide some useful info for other newbies. :smile:

Post Reply