how much down time do you expect

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surfah
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My RE system: radian 8048

how much down time do you expect

Post by surfah » Wed Aug 08, 2018 12:03 pm

Hi, Just wondering how the off grid folks handle down time for repair? My reseller does not return calls or voice messages for parts they need to look up. [-X I went beyond my local reseller and they say 2 weeks to get parts from Outback that's not in stock. The off grid folks run gens for weeks on down time? I'm thinking if I should reinstate the system when I get the part I ordered or try selling the whole system.

Shadow_Storm56
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My RE system: Solar panels, charge controllers , outback radian inverter.

Re: how much down time do you expect

Post by Shadow_Storm56 » Wed Aug 08, 2018 5:14 pm

What is the damage I am curious what happened from a fellow radian consumer I want to know what failed. I think you need to talk to a different reseller as I have ran into idiots before who got the money and would not be interested in helping before. Usually outback is very good with support so I am surprised to hear that this is taking so long.

surfah
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My RE system: radian 8048

Re: how much down time do you expect

Post by surfah » Thu Aug 16, 2018 12:21 pm

Shadow_Storm56 wrote:What is the damage I am curious what happened from a fellow radian consumer I want to know what failed. I think you need to talk to a different reseller as I have ran into idiots before who got the money and would not be interested in helping before. Usually outback is very good with support so I am surprised to hear that this is taking so long.
Hi Shadow, it's part spare-216, the power board. The new reseller is good on getting back to me, however, I just got an update on my order. He says Outback has to manufacture the part so they updated their eta to 8/31/2019 ](*,) . Outback support says they had a 6 month period of these boards that was faulty, and that's why I'm surprised they don't have any in stock. I also did see posts of these boards failing and also videos on how to replace them.

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Colette Murray
OutBack Product Management
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Joined: Mon Jan 15, 2018 12:12 pm
Location: Arlington, WA

Re: how much down time do you expect

Post by Colette Murray » Fri Aug 17, 2018 10:58 am

it's part spare-216, the power board. The new reseller is good on getting back to me, however, I just got an update on my order. He says Outback has to manufacture the part so they updated their eta to 8/31/2019 ](*,) . Outback support says they had a 6 month period of these boards that was faulty, and that's why I'm surprised they don't have any in stock. I also did see posts of these boards failing and also videos on how to replace them.
First, I want to apologize for the lead time on this replacement board. We've identified the pacing component & have expedited an order from our supplier. We expect to ship the SPARE-216 orders by the first week of Sept 2018, about 3 weeks from now. Going forward, we will have plenty of this component in our inventory so we can fulfill orders within a matter of days. We understand how critical support is for our off-grid customers & we appreciate your feedback.
Colette Murray
Sr. Product Manager

OutBack Power Technologies, Inc.
www.outbackpower.com

surfah
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Joined: Fri Jul 06, 2018 1:21 pm
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Re: how much down time do you expect

Post by surfah » Sat Aug 18, 2018 11:19 am

Thanks Colette,
I just emailed emailed my new reseller that I will wait it out.

surfah
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My RE system: radian 8048

Re: how much down time do you expect

Post by surfah » Wed Sep 19, 2018 6:03 pm

Hi Colette, I did not receive the power supply board yet. Do you have a new eta? My reseller is saying they tried a couple times contacting Outback but no reply. thanks

surfah
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Joined: Fri Jul 06, 2018 1:21 pm
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Re: how much down time do you expect

Post by surfah » Wed Sep 26, 2018 1:38 pm

Colette, I received the power supply board this week.

Jim20
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Re: how much down time do you expect

Post by Jim20 » Wed Sep 26, 2018 5:42 pm

This has me worried. If I'm down what will I do considering im off grid. I will start looking into obtaining spare parts.
Living Off Grid is Awesome!

James Bilodeau
PO box 157
Hebron NH 03241
jbilodeau3160@gmail.com

SwDoctor
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Re: how much down time do you expect

Post by SwDoctor » Tue Jul 02, 2019 12:49 pm

Extended downtime was unacceptable to me, so I purchased a 4048 as a spare parts unit.
So far 6 yrs, never needed anything from it.

Totally off grid, and only needed about 6kw production, so opted to not install the dual radian configuration because it would just draw power being turned on.
(I also have a spare well pump, door locks, and "crap out the wazoo", and a dedicated electronics lab room to meet custom needs since everything uses intense automation control.)
But if you "live" off grid and remote, fill a shed with spare parts -properly stored of course...

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