AC Input Stuck Relay fault and Generator Start has Failed

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AC Input Stuck Relay fault and Generator Start has Failed

Postby randallxski on Wed Sep 12, 2018 7:10 am

In light of the online support case form failing, I thought I'd post my issues here to see if there's anything that can be done other than working directly with Outback Support.

We just recently purchased and installed a new Radian 8048A to replace a broken unit that was still under warranty but couldn't be diagnosed and fixed remotely. The new unit is several months old and is already failing. Ugh.

1) The FlexNet DC relay to trigger the generator on and off no longer functions and had to be disabled. The ultimate failure was when the Mate showed the Generator light on but the generator was off, and the Mate was rebooting every 30 seconds with the log entry, "Automatic Generator Start (AGS), Generator Start has Failed."

2) I'm now getting an error and the inverter shuts off when the AC grid power turns off. The error is: "Inverter on port 1 has detected an AC Input Stuck Relay fault."

Please help! Any ideas on how to get these issues resolved? Is it common for relays to fail when they are so new?
randallxski
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Re: AC Input Stuck Relay fault and Generator Start has Faile

Postby Kurt Lundquist on Wed Sep 12, 2018 2:54 pm

Kurt Lundquist
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Re: AC Input Stuck Relay fault and Generator Start has Faile

Postby David LeBow on Wed Sep 12, 2018 3:46 pm

@Randy: I see that the notifications being sent out from the forum to your e-mail address are failing:

#5.0.0 smtp; 5.1.0 - Unknown address error 550-'Mailbox is full / Blocks limit exceeded / Inode limit exceeded' (delivery attempts: 0)>'
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Re: AC Input Stuck Relay fault and Generator Start has Faile

Postby randallxski on Thu Sep 13, 2018 7:06 am

randallxski
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Posts: 18
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Location: Jacmel, Haiti
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Re: AC Input Stuck Relay fault and Generator Start has Faile

Postby randallxski on Thu Sep 13, 2018 8:49 am

randallxski
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Posts: 18
Joined: Thu Jul 27, 2017 6:03 am
Location: Jacmel, Haiti
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Re: AC Input Stuck Relay fault and Generator Start has Faile

Postby Kurt Lundquist on Thu Sep 13, 2018 9:44 am

Kurt Lundquist
Renewable Energy Project Engineer
http://alphaenergy.us/
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