Mate3 Rev 003.015.001 Reports

Mate3 and Mate3s communications devices for Outback Power
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Re: Mate3 Rev 003.015.001 Reports

Post by timmartin » Tue Oct 04, 2016 7:18 pm

Oh, I've updated my code to ignore the junk, their bug exposed my poor coding. Now my code is way more resistant to noise or junk data.

I'll actually be sad to see it go, since I love getting the time stamp from the device. I wish they would add an additional item to the stream with a new device type ID for the mate3 itself. It can report local time, firmware versions, and other various system information not current reported.

Anywho...

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Re: Mate3 Rev 003.015.001 Reports

Post by intellact » Tue Oct 04, 2016 7:47 pm

timmartin wrote:I wish they would add an additional item to the stream with a new device type ID for the mate3 itself. It can report local time, firmware versions, and other various system information not current reported.
Note that if you access the MATE3 via Modbus/TCP instead of using the Network Data Streeam (UPD/IP), you can access firmware versions and a vast array of information not accessible any other way. :smile: You can even reprogram all of your system settings programatically. :-" (WattPlot has a lot of this functionality running already, and more is being added.)
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Re: Mate3 Rev 003.015.001 Reports

Post by outrigger999 » Fri Nov 04, 2016 1:50 pm

Hello,

Can someone from Outback tell me when the missing data in Optics is going to be fixed? It's not when hardware is malfunctioning but rather in normal operation, gaps in the bar graph have been occurring for many months now. I seem to recall discussing it on this forum and David mentioning that Outback was aware of the issue but I've done a search on this topic and cannot find it. Please give me an update on when this is going to be fixed.

Thanks....

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Re: Mate3 Rev 003.015.001 Reports

Post by larrywa » Fri Nov 04, 2016 5:15 pm

For all we know OB went bankrupt two years ago and doesn't exist anymore.

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Re: Mate3 Rev 003.015.001 Reports

Post by larrywa » Sat Nov 05, 2016 9:56 am

Here is a screen shot of what is happening in case there was any doubt from anybody (the old...that the first I have heard of it)

Note:
-- the partial connection always show the exact hour complete with the stale information when logging in. In a subsequent login during the same hour the last information and time known from the last login will be shown.

-- the holes in the charting that exist every day since the OpticsRE software was launched. This did not happen previously. Mate3 never refuses to answer other software any time of the day.
The two factors appear to add up to a failed attempt of OpticsRE trying to save CPU processing time, or bandwidth online.
OpticsRE.jpg
screen shot from OpticsRE showing the constant "Partial Connection" and holes in charting

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Re: Mate3 Rev 003.015.001 Reports

Post by bluespur » Sat Nov 05, 2016 5:31 pm

OB appear to be aware of the problem and state they are working on it as per the OpticsRE patch noted https://opticsre.com/Home/#/patch-notes ... CONNECTION. Also noting that this is now being reported in events since last month, I wish I had been aware of the change as it would have saved me a number of reboots of various network components and mate3 to attempt to rectify what appeared to be a new problem :oops:
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Re: Mate3 Rev 003.015.001 Reports

Post by intellact » Sat Nov 05, 2016 7:07 pm

larrywa wrote:Mate3 never refuses to answer other software any time of the day.
Which begs the question - why are you continuing your attempts to rely on OpticsRE? :smile:

Why don't you share the needs of your specific situation - perhaps there's a better (and more reliable) way to manage your system... :wink:
Andrew Welch, creator of WattPlot

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FNDC w/3 shunts,
Mate3 v3.015.005 (works excellent!)
Hub 10.3,
PV:1000W east@45, 600W west@45, 2400W south@19 deg.
Battery:48v @ 130Ahr Crown batteries, deep cycle <$380 for 6.25kWh

ISY994i HA, Insteon, X10, Philips Hue, MiLight bulbs & RGBW strips
WebControl 8 as weather station stuffing
ISY994 variables via REST interface

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Re: Mate3 Rev 003.015.001 Reports

Post by larrywa » Sat Nov 05, 2016 7:22 pm

intellact wrote:
larrywa wrote:Mate3 never refuses to answer other software any time of the day.
Which begs the question - why are you continuing your attempts to rely on OpticsRE? :smile:

Why don't you share the needs of your specific situation - perhaps there's a better (and more reliable) way to manage your system... :wink:
I don't want another PC running 24x7. I already have several RPis doing jobs and many hubs ofr other equipment.

I can manage my settings via the Mate3 if I have to. WattPlot would be nice but just not worth the effort anymore.

If I have that much more maintenance attention to do, on a two year old system I will take it out and toss it in the landfill.
It should do the job it is set up to do not be a constant PITA.

As far as offsetting costs, it would be more lucrative and take less time to get a kob at the local Macs Milk at minumum wage.
As a hobby writing my own ModBus to extract the few items I want into my home automation system is fun.
Without an unreliable system this wouldn't be necessary to have to babysit it with more technology.

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Re: Mate3 Rev 003.015.001 Reports

Post by intellact » Sat Nov 05, 2016 7:37 pm

Who said anything about a PC running 24/7? :-"

The MATE3 has its own SD Card data logger, which records continuous data, not the occasional-check-in-over-IP-with-huge-gaps that you are experiencing. :smile:

You don't say what your needs are - perhaps all you need is a sophisticated way of turning that logged data into information...

(Okay, WattPlot SumMATE does come to mind in that scenario.) :wink:

P.S. With WattPlot, the effort is mine, not yours. :grin:
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Re: Mate3 Rev 003.015.001 Reports

Post by intellact » Fri Nov 11, 2016 5:55 pm

Reports continue to come in from clients overwhelmed by errors from the MATE3 Network Data Stream.

003.015.001 has been around since May and there have still been no corrections made available for this VERY SERIOUS 003.015.000/001 Network Data Stream problem that was brought to their attention and then reported here over two months ago. :roll:

This firmware broadcasts line after line of multiple internal messages every second and fires them out the MATE3 Network data Stream, on top of the actual status lines.

It seems impossible that the Network Data Stream of this firmware was ever given even cursory testing before it was released. :mad:

Six months :eek: later, it is clear that OutBack is unwilling or unable to correct such obvious and easily fixed gaffs in a timely manner. (The next release is predicted for possibly early December. Perhaps they are waiting until all of the reported 003.015.001 bugs have been addressed. Based on the length of this thread, that could take a while.) ](*,)

I downloaded the latest copy of the 003.015.001 install package this week. Has any mention of this serious bug been added to the "Known Issues" section of the accompanying documentation? Not a chance. :mad: Perhaps they don't know what that section is for. So OutBack clients continue to download and install the flawed firmware with no notification of the well-documented detrimental effects. :^o

Of course, people who run into problems blame my software - which in fact is being quite meticulous and comprehensive with its data error logging.

Am I frustrated? You bet.

Unfortunately, more and more OutBack clients are suffering from the effects that this is having on their system monitoring, so we have no choice but to once again add more code to the WattPlot communication engine to filter out the garbage and implement our own patches. The numerous OutBack bug workarounds that we have had to implement (due to their failure to correct or sometimes even acknowledge programming errors) has a real impact on processing speeds, but we see no alternative for OutBack's clients. :sad: NetMATE was updated today; VisualMATE and WattPlot Monitor will follow shortly.

Do not use 003.015.001 for monitoring your system by the network data stream! We strongly advise that you roll back your MATE3 firmware if you are currently on 003.015.00x. See here for a review of OutBack firmware releases to decide which one is best for your circumstances.

We also suggest considering a switch to the Modbus/TCP protocol for your MATE3 monitoring. WattPlot can do this with no extra equipment required. It is also a more powerful protocol, with expanded programmatic control over the MATE3 and your system. :smile:
Andrew Welch, creator of WattPlot

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Re: Mate3 Rev 003.015.001 Reports

Post by timmartin » Fri Nov 11, 2016 6:13 pm

How do you get modbus/tcp from the Mate3? I thought you needed to switch to the axs port, and you can't have the axs AND a Mate3 on the same hub.

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Re: Mate3 Rev 003.015.001 Reports

Post by intellact » Fri Nov 11, 2016 7:27 pm

timmartin wrote:How do you get modbus/tcp from the Mate3? I thought you needed to switch to the axs port, and you can't have the axs AND a Mate3 on the same hub.
Ah - we all thought that - myself included. It turns out that the MATE3 supports Modbus exactly the same as the AXS Port. :eek:

You have to enable the Sunspec interface (from the OpticsRE settings screen, of all places) and then it is good to go. :smile:

Good Modbus software is non-trivial, but once we had it for the AXS Port, the expansion was pretty easy.
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Re: Mate3 Rev 003.015.001 Reports

Post by David LeBow » Mon Nov 14, 2016 4:05 pm

intellact wrote: 003.015.001 has been around since May and there have still been no corrections made available for this VERY SERIOUS 003.015.000/001 Network Data Stream problem
I understand from the Mate3 team that this issue has been found, fixed and will come out with the upcoming 3.15.2 release. The last I heard is that they're hoping to release that yet this month.
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Re: Mate3 Rev 003.015.001 Reports

Post by intellact » Mon Nov 14, 2016 4:28 pm

Thank you, David. A fix will be much appreciated. :smile:

WattPlot clients who update to the latest release will now have a workaround, but there may be others who will appreciate the restore of the Network Data stream integrity. (Alas, it may be some time before I can safely remove the extra processing to filter out those messages.)
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Re: Mate3 Rev 003.015.001 Reports

Post by OffgridHiker » Mon Apr 17, 2017 6:15 am

David LeBow wrote: I understand from the Mate3 team that this issue has been found, fixed and will come out with the upcoming 3.15.2 release. The last I heard is that they're hoping to release that yet this month.
Hi David,

Is there any update on this? On the OB firmware web page I see 003.015.001 listed still. Any information would be appreciated.

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Re: Mate3 Rev 003.015.001 Reports

Post by David LeBow » Mon Apr 17, 2017 11:55 am

The fix was included in 3.15.3 in early December. Unfortunately, additional issues appeared in the firmware release which caused technical operations to pull the release from the website.

The Mate3 team is working on a 3.15.5 as we speak. I believe that the current release date after testing is around mid-May.

David
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Re: Mate3 Rev 003.015.001 Reports

Post by OffgridHiker » Mon Apr 17, 2017 12:10 pm

Great! Thanks for the update. I'm looking forward to upgrade to 3.15.5.

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