Mate 3 Cannot Recover from Ethernet Outage

Mate3 and Mate3s communications devices for Outback Power

Re: Mate 3 Cannot Recover from Ethernet Outage

Postby SEYLIONE on Mon Jul 03, 2017 3:30 am

Hi LeBow,
I had this problem for the last 2 years, Have a look at www.lsdx.eu/GPV_ZSDX: there should be one line each hour as my 3G modem is on about 10 minutes per hour (security)
Presently I am using the 03.015.005 firmware read Mate3 with a python script in a Raspberry Pi and send the data to my web page by 3G
What about Mate3S. If I could be sure that communication problem is fixed I might make the expense.
Bye
Lionel
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level. Commissioned 1st Jul 2012.

4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.

Re: Mate 3 Cannot Recover from Ethernet Outage

Postby SEYLIONE on Wed Sep 06, 2017 12:10 am

Ohé Ohé!!! Anyone around?
Still waiting for answers about that damned cat5 cable erratically recognized by Mate3
as you may see on lsdx.eu/ZSDX which should show on line per hour
Waiting

Bye Lionel
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level. Commissioned 1st Jul 2012.

4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.

Re: Mate 3 Cannot Recover from Ethernet Outage

Postby SEYLIONE on Thu Sep 07, 2017 9:58 am

My own system (Raspbzerry Pi, Router Modem 3G and a Python script) is lit up once an hour to send some data read on Mate3 to http://www.lsdx.eu/GPV_ZSDX .
But that damnd Ethernet cable out of Mate3 is only erraticaly recognized by Mate3 so the result is rather poor (totay at 18:57 Europe only one hour received)
??? I am on the latest firmware version Anyone would have a 2012 version which did work???
??? I reboot auto once evey 24Hrs. Is there a way to reboot inside my script???
??? Are users of Mate3S satisfied on the particular issue

Thanks for any tip
Lionel from France
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My RE system: Off grid house in the southern french Alps 1740m above sea
level. Commissioned 1st Jul 2012.

4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.

Re: Mate 3 Cannot Recover from Ethernet Outage

Postby SEYLIONE on Sat Sep 09, 2017 1:42 am

Hi everybody from over the Atlantic!

To solve this communication issue, anyone has tested Mate3S.
I am ready to make the expense, provided I am sure that it works properly

Bye
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Location: Serre-Chevalier, France
My RE system: Off grid house in the southern french Alps 1740m above sea
level. Commissioned 1st Jul 2012.

4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.

Re: Mate 3 Cannot Recover from Ethernet Outage

Postby SEYLIONE on Sun Sep 10, 2017 9:02 am

Hello every one, (aliens included)
Some information about my system:

It has been working pretty well this warm summer. We left 2 week ago and it is getting cold up there (10-15°) and Mate3 is again badly sputtering (1 transmission yesterday Sept 9th against a normal 24 a day). As my Mate3 did not work at all last winter I wonder whether the low temperature would be an element to aggravates that behavior. Next time I come up there (next week) I shall try to keep it warm somehow (a light bulb?) .

Unless the absence of the boss is destabilizing the whole gimmick but its unlikely because whene I am around I don't fool around on my system, rather more fox and rabbit and marmots and deer watching.

Still waiting for some sort of encouragement to try Mate3S at my own expense ....
Good luck to all.
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My RE system: Off grid house in the southern french Alps 1740m above sea
level. Commissioned 1st Jul 2012.

4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.

Re: Mate 3 Cannot Recover from Ethernet Outage

Postby SEYLIONE on Mon Sep 18, 2017 12:04 am

tks, waiting
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level. Commissioned 1st Jul 2012.

4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.

Re: Mate 3 Cannot Recover from Ethernet Outage

Postby larrywa on Fri Sep 22, 2017 3:11 pm

Apparently, you haven't read, or answered, your inbox since July 7th, 2017 either. =D>

The forum is still here and I don;t see them still running it if OB all ran away. ](*,)
...but nothing from OB would / wouldn't surprise me, now.
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Re: Mate 3 Cannot Recover from Ethernet Outage

Postby SEYLIONE on Fri Sep 22, 2017 11:48 pm

i thought it was only in France that we took so long summer holidays
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Posts: 115
Joined: Thu Mar 22, 2012 9:16 am
Location: Serre-Chevalier, France
My RE system: Off grid house in the southern french Alps 1740m above sea
level. Commissioned 1st Jul 2012.

4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.

Re: Mate 3 Cannot Recover from Ethernet Outage

Postby SEYLIONE on Fri Nov 10, 2017 2:02 am

Hi LeBow,
To put my problem on top again...
In the southern french Alps, offgrid, I installed in 2012: 2kWp + 30kWh batts managed by FP1-34 including Mate3
I monitor whith a Router-Modem-3G and a raspberryPi that are lit up once an hour i.e. I connect to the web once an hour
Raspi reads Mate3 ('http://192.168.0.64/Dev_status.cgi?&Port=0') and sends the results on my webpage lsdx.eu/GPV_ZSDX

It did work well from July 2012 to October 2013 then started sputtering as you can see now.
Some of the problems are mine (two readings 9 minutes apart for the same hour) but the main problem is no reading at all whether through my transmission system or directly on my computer linked to the router

I have 003.015.005 firmware
reboot every hour

Would there be an outside command (python on the RaspberryPi) to reboot while internet is on?

I am trying AXS port (another 250$ gone!) but have not managed yet even with Andrew Welsh's WattPlot ans help.

More info as needed
Yours
Lionel
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SEYLIONE
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Posts: 115
Joined: Thu Mar 22, 2012 9:16 am
Location: Serre-Chevalier, France
My RE system: Off grid house in the southern french Alps 1740m above sea
level. Commissioned 1st Jul 2012.

4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.

Re: Mate 3 Cannot Recover from Ethernet Outage

Postby intellact on Sun Nov 12, 2017 10:25 pm

SEYLIONE wrote:It did work well from July 2012 to October 2013 then started sputtering as you can see now. <snip> I have 003.015.005 firmware.

Hi Lionel:

I know you don't have a lot of time to try out things, so I'll try to stick to the established facts. The evidence seems incontrovertible - the most serious Ethernet problems in the MATE firmware seem to correspond to the introduction of OPTICSre and the later releases. Firmware in the 002.nnn.nnn range seems to be much more solid - and I have had a number of clients roll back their MATE3 firmwares with good results. For some history (and possible access to older firmware releases, please see this page.

SEYLIONE wrote:reboot every hour. Would there be an outside command (python on the RaspberryPi) to reboot while internet is on?

I know that OutBack was going this route too, but constant rebooting is a pretty pathetic workaround. I would try for something better.

SEYLIONE wrote:I am trying AXS port (another 250$ gone!) but have not managed yet even with Andrew Welch's WattPlot and help.

I think we could have gotten your Modbus issues with WattPlot Monitor and the AXS Port resolved fairly quickly. However, it is also important to note that Modbus was a retrofit into WattPlot Monitor. Clients use it and it works, but it was not designed to be there.

WattPlot ACKcess, on the other hand, was totally designed for Modbus/TCP, and only accepts that communication protocol. We have had some excellent results in the field, and it just keeps getting better. It is perfect for the AXS Port device (better even than a MATE3 connection). You can download a copy at any time, and I will get you going.

It may also be worth noting that I have seen reports from the field indicating that the MATE3S may still have intermittent Ethernet connection issues, but I can't comment on these directly - I don't have a MATE3S to test.

Always eager to help you out...
Andrew Welch, creator of WattPlot
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Re: Mate 3 Cannot Recover from Ethernet Outage

Postby USCG on Mon Nov 20, 2017 1:01 pm

I tried setting the Mate 3 to reboot daily in an attempt to fix this. Not only didn't it fix the problem, but after a week and a half the mate froze, wouldn't start the generator, and wouldn't allow a charge from the solar panels. After 3 days and $1,000 in travel expenses we made it back to the site simply to do a hard reboot of the Mate 3 (and turn off the daily reboot).
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Re: Mate 3 Cannot Recover from Ethernet Outage

Postby intellact on Sun Mar 11, 2018 8:24 am

SEYLIONE wrote:WARNING
I tried the USB Card. Wont work.
I am only now informed that the USB Card Does not support Windows 10
Another OB's Glitch

You might want to try this again. See an information update here. :oops:
Andrew Welch, creator of WattPlot
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Re: Mate 3 Cannot Recover from Ethernet Outage

Postby outrigger999 on Thu Apr 19, 2018 1:49 pm

sodamo wrote:Would love to read the the new Mate 3S is indeed a fix.


I do believe the Mate 3S has fixed this. I did upgrade my old unit to the new one and I have seen better performance in terms of network connectivity. It will still get hung up if you have a genuine network outage and it won't recover like many other network devices will. Mine has been running for several weeks now without an issue. If this is truly bothering you you should upgrade your old unit for the new one. I'd like to hear from Outback whether or not there was improvements made to the new unit, specifically around the ethernet connectivity and what those improvements were.
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Re: Mate 3 Cannot Recover from Ethernet Outage

Postby David LeBow on Thu Apr 19, 2018 2:38 pm

outrigger999 wrote:
I'd like to hear from Outback whether or not there was improvements made to the new unit, specifically around the ethernet connectivity and what those improvements were.


Just out of the chute, the Mate3S has additional - what's the technical term - "oomph" in terms of available memory and processor power. We believe that there are some cases of the Mate3's Ethernet issues which are related to temporary conflicts or shortages. The Mate3S shouldn't suffer those.

The Mate3 and Mate3S team are doggedly working on a new release for each device and I've been watching the trouble ticket chatter go by. They have identified, confirmed and fixed a number of issues which were causing various communications and "data replay" issues, so I'm pretty sure that the upcoming releases will bring another large round of improvements - also for the older Mate3.

And, for those interested: viewtopic.php?f=39&t=13002

David
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