Mate 3 Cannot Recover from Ethernet Outage

Mate3 and Mate3s communications devices for Outback Power
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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by sodamo » Tue Aug 23, 2016 12:27 am

Local thunder and lightning storm caused internet problems.
Soooooo, OpticsRE went on vacation. Had to go out and reboot the Mate 3 so I could see another 5 hour hole in the graph followed by a spike.
PLEASE FIX THIS SOON.
David
Please visit http://vacation.ninolehawaii.com

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SEYLIONE
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4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.
Location: Serre-Chevalier, France

Re: Mate 3 Cannot Recover from Ethernet Outage

Post by SEYLIONE » Sat Aug 27, 2016 12:12 am

Hi,
Still ununderstandable: It seems this non-connection is randomly. Not a problem now: I am on the spot, but this winter?

My communication system (raspberry Pi, modem-router, 3G, Internet) is on for 5 minutes every hour then off
Results can be seen on lsdx.eu/GPV_ZSDX
Worked well yesterday (Aug 26) up to 20:53
Had to be reset this morning (07:00) then works again

If that info help track the bug...
Fully agree with Unicornio

I am not using OpticsRE (no need for big information, just to be sure I am not freezing in winter)
Firmware is 003.015.000

Bye
Lionel

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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by basrijn » Sat Aug 27, 2016 8:09 am

We are not far away from a year since David@Outback posted in this thread that they are looking at this bug in detail. Do we need to conclude that OB:
- has given up on finding the bug;
- has found the bug but is unable to fix in this hardware
- is still actively troubleshooting, but forgot to update their users
- ....

David, if you are still getting notifications, an update would be appreciated. The lack of information is just as frustrating as the big itself.

Bas

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SEYLIONE
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4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.
Location: Serre-Chevalier, France

Re: Mate 3 Cannot Recover from Ethernet Outage

Post by SEYLIONE » Sun Aug 28, 2016 1:02 am

Hi everybody,
I test that recovery or non-recovery 24 times a day: I keep internet on only ten minutes each hour, just to read "Dev_status.cgi?&Port=0"
and send the .json file to "http://www.lsdx.eu/GPV_ZSDX" for me to be able to monitor just the few variables that are important to me.

From the last day's records it seems that the unability to connect to Internet happens ad midnight. I then have to reset Mate 3 in the morning
If that remark may help...

But why did it work not too bad with 8 measures a day in 2013, 2014 (no data kept in lsdx.eu) up to October 2015 and with a new Mate3 from Aug 9th to Aug 18th (a few days supposedly 8 times a day only, then 24 times a day), and may happen randomly during the day?

Mate3 firmware 003.015.000, Not Using OpticsRE
Hardware: Mate3 >>> Router-modem-3G ><>< Raspberry Pi (These last two lit up once an hour by an electromechanical device)
>>>> 3G antenna >> Internet >>> lsdx.eu/GPV_ZSDX

Bye
Lionel

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Hub 10.3,
PV:1000W east@45, 600W west@45, 2400W south@19 deg.
Battery:48v @ 130Ahr Crown batteries, deep cycle <$380 for 6.25kWh

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WebControl 8 as weather station stuffing
ISY994 variables via REST interface

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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by larrywa » Sun Aug 28, 2016 9:26 pm

basrijn wrote:We are not far away from a year since David@Outback posted in this thread that they are looking at this bug in detail. Do we need to conclude that OB:
- has given up on finding the bug;
- has found the bug but is unable to fix in this hardware
- is still actively troubleshooting, but forgot to update their users
- ....

David, if you are still getting notifications, an update would be appreciated. The lack of information is just as frustrating as the big itself.

Bas
OB needs contracted programmers that are educated in Ethernet style protocol communications. They have proven repeatedly that t(he)y does not understand how to fix this problem.

Mine does this serveral times per day, almost every day since v3.0013 came out. I am currently on v3.015 which has made the problem worse for me.

The opticsRE website has many outstanding problems that most likely include this missing data gaps, as well as login problems and sending old cached information to users until the next time update.

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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by David LeBow » Tue Sep 06, 2016 4:34 pm

basrijn wrote:We are not far away from a year since David@Outback posted in this thread that they are looking at this bug in detail. Do we need to conclude that OB:
- has given up on finding the bug;
- has found the bug but is unable to fix in this hardware
- is still actively troubleshooting, but forgot to update their users
- ....

David, if you are still getting notifications, an update would be appreciated. The lack of information is just as frustrating as the big itself.

Bas
So... where do I start. The Mate3 isn't in my department, but please be assured that I've passed your input into the relevant part of engineering management and I'll keep pushing until we get some relief (or they relieve me! :-o). We are still working to improve the situation.

Work does go on at OutBack to try to find and eradicate the problems with Mate3/Internet connectivity. While not everyone with 3.15.1 has had their problems fixed, we have had a fairly large number who have. We have another Mate3 firmware release in test which has shown to solve several of the issues we have been seeing. Will it solve every last one? I can't say, but it wouldn't surprise me if there were still some remaining.

There have been many comments about other consumer devices flawlessly communicating and reconnecting with the Internet. The Mate3 team is small and, due to constraints in the hardware, can't use an off-the-shelf Ethernet stack which has been deployed (and with that, debugged) millions of times worldwide. There are other solutions available today which weren't available at the time the Mate3 was originally designed.

I know - none of that solves your problem today. Again: there are improvements being tested and will soon be deployed, and development and debugging will proceed past those. I can't promise you relief today, but I can promise that I'll keep the pressure up until we can make solid headway.

Please accept my apologies for the inconvenience.

David
David LeBow
Sr. Director, Software Engineering


Alpha Technologies Inc. / OutBack Power Technologies
3767 Alpha Way Bellingham WA 98226 USA
http://www.alpha.com

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SEYLIONE
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Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
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Location: Serre-Chevalier, France

Re: Mate 3 Cannot Recover from Ethernet Outage

Post by SEYLIONE » Tue Sep 06, 2016 11:54 pm

Thanks David,
Following my last post,
It has been working fine for the last days (sunny, dry, fairly warm)
This irregular happening looks like a bad contact somewhere.
Could it be uncompatibility with my router (NetGear MBRN 3000)?
Good luck to your programming team
Lionel

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4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.
Location: Serre-Chevalier, France

Re: Mate 3 Cannot Recover from Ethernet Outage

Post by SEYLIONE » Sun Oct 09, 2016 9:13 am

Hi David,
Some more info to help your team work out the glitch.

My monitoring system is lit up every hour for 10 minutes to read Mate3 and send the json stuff to http://www.lsdx.eu/GPV_ZSDX where a script extracts whatever data I want to know about. Hours are approximate: my Mate3 is at the solar time, but my reporting system gets the time from Internet.

It has been working fine since mid August except some failures:
* End aug (15 days): 8 single hours, 1 double hours, 2 triplets, 4 over 3 consecutive hours (dont remember what I did then);
* September 1-5th: 7 times a single hour;
* End september (3 days) once one hour;
* 1-8 October: 4 times one hour and a big blank on Oct 8 at midday

I only noticed it at 20:30, rebooted Mate3 by 20:35 while the reporting system was off. Worked well at 21:50 and after.
But in Winter, I wont be there to reboot when needed .

Athmosphere pretty dry, External temperature 15-22┬░C in August, 2-6 by Oct 10th. Inside around the Mate3: 15 to 22┬░ When we are here. In Winter, never under -4┬░
I did NOT grease the Ethernet connections with the provided little tube (It has been working well from Oct 2012 to some time in 2014).

Hope this report will be usefull. More precision / tests as needed.
Good luck
Lionel SEYDOUX

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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by Kevington3723 » Wed Oct 12, 2016 6:13 pm

Is this a long standing issue?

My MATE3 losses comms on a regular basis and needs a reboot - normally before reboot I can ping it from local network but OpticsSRE claims it is offline - sometimes - maybe 5% even the local ethernet port has stopped working

I really thought i purchased the best - it would seem not - plus support responds maybe 3 weeks later

I self generate and cannot live this way - seems i may need to change hardware if they do not pick up their game

Where is the auto-reboot option they speak of in this early post - I cannot find it

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SEYLIONE
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4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.
Location: Serre-Chevalier, France

Re: Mate 3 Cannot Recover from Ethernet Outage

Post by SEYLIONE » Fri Oct 28, 2016 12:10 pm

Hmmm...

No more posts on this discussion? Is the problem solved or utterly impossible to solve with Mate3. What about Mate4 then?
But my system is down since Oct 16th as I am away and cannot reboot by hand.
Could it be a sensitivity to temperatures? when I am away, the room where Mate3 is is not heated and temp drops down to 10-15┬░C

Would the USB addon or AXS be a solution for me (standalone system and connection hourly for 5 minutes to transmit some .json files from Mate3. I only need hour, kw in/out, soc, battV and Temp as showne on lsdx.eu/GPV_ZSDX before October 15, 2016). I would appreciate an answer on that specific issue.

Will be back tomorrow for one week and report.

Cheers
Lionel

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2 x FM80s,
FNDC w/3 shunts,
Mate3 v3.015.005 (works excellent!)
Hub 10.3,
PV:1000W east@45, 600W west@45, 2400W south@19 deg.
Battery:48v @ 130Ahr Crown batteries, deep cycle <$380 for 6.25kWh

ISY994i HA, Insteon, X10, Philips Hue, MiLight bulbs & RGBW strips
WebControl 8 as weather station stuffing
ISY994 variables via REST interface

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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by larrywa » Wed Nov 02, 2016 6:45 pm

I think most of u have just given up on Outback software.

I get most of my data with about 5-8 big holes followed by spikes on the charts every day.


How to give alternative energy a bad name!
Last edited by larrywa on Mon Jul 17, 2017 4:30 pm, edited 1 time in total.

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SEYLIONE
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4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.
Location: Serre-Chevalier, France

Re: Mate 3 Cannot Recover from Ethernet Outage

Post by SEYLIONE » Sat Nov 12, 2016 1:09 am

Hi everybody,
Still on the same problem: As I am away, I cannot reboot Mate3 and communication is out (lsdx.eu/GPV_ZSDX).
Waiting for Mate4 but int the mean-while:
- How can I reboot Mate3 from my micro-computer that is on for 5 minutes every hour?
- Would the USB communication card get around the problem?

Waiting for answers from OB,
Thanks
Lionel

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SEYLIONE
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My RE system: Off grid house in the southern french Alps 1740m above sea
level. Commissioned 1st Jul 2012.

4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.
Location: Serre-Chevalier, France

Re: Mate 3 Cannot Recover from Ethernet Outage

Post by SEYLIONE » Sat Dec 24, 2016 2:09 am

WARNING
I tried the USB Card. Wont work.
I am only now informed that the USB Card Does not support Windows 10
Another OB's Glitch

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SEYLIONE
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4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.
Location: Serre-Chevalier, France

Re: Mate 3 Cannot Recover from Ethernet Outage

Post by SEYLIONE » Sun Dec 25, 2016 9:45 am

Monthly report...especially to David Lebow!
Just been a few days to my house in the mountain to try to get my monitoring working

0. My monitoring system
Mate3 (003.015.001)--Cat5 Cable--Router--RaspberryPi--Router_modem_3G --lsdx.eu/GPV_ZSDX
The elements in bold are lit up 10 minutes every hour by an electro-mechanical timer to allow a good measurment of power input/output
I won't have my modem on all time for power management and security.
When on, Raspberry Py reads DevStatus from Mate3, makes a json ands transmit it to lsdx.eu where it is shown on demand.
Only a few variables are shown: I do not need more than Hour, kWh IN, kWhOut (to get an accurate load image), SOC, Bat Volts and Batt Temp (to act if there is a danger of freezing as I am at 5800ft above sea level

1. The main problem is the Cat5 connection which is not always recognized by Mate 3 at power up, sometimes out for months. It has been OK in 2013, 2014 and up to Oct 2015, then Out
When I am on the spot (April-October) I have to reboot Mate3 (got a mecanical switch for that) but when away it may be mute for a long time.

2. I tried the USB card, but NOT RECOGNIZED BY WINDOWS G10. A pity there was no warning about that on the on-line manual or on this forum. Raspberry Pi (Debian) does not see it.

3. I tried to activate Optics (DHCP off, Data Streaming Off, Optics ON, susnpec interface ON) but I keep reading Mate3 with the above described outfit as I am not online all time. It seems to be working well except for some faulty hours with no connection (look at recent days on http://www.lsdx.eu/GPV_ZSDX ) The most important element is the batt temp. But there is one thing I do not understand:
Since Dec 22d the values of In_kWh_Today and Out_kWh_Today are completely different from those I got from direct Mate3 screen readings on Dec 21st and 22d. These last ones are consistent with my load,

Any solution?
More info on demand

Best Wishes for 2017
Lionel

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intellact
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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by intellact » Sat Jan 28, 2017 6:04 am

larrywa wrote:I think most of u have just given up on Outback software.

I get most of my data with about 5-8 big holes followed by spikes on the charts every day.

Alas! Have faith though. This is a new area for OB and it has only been a few years living with these bugs that make the system almost useless. They will be getting their part time programmer back for a few hours once Christmas is over!

Just be patient and give it a few more years. I am betting my equipment is in the garbage before they get this working properly.

How to give alternative energy a bad name!
Just a friendly tip to all...

(I quote your post, Larry, but it could have been any number of posts in the last few months.)

Users are advised to use caution when criticizing OutBack on this forum. I was contacted by a client, saying that they apparently went too far and were banned from the forum without warning or explanation. :shock:

I don't pretend to know the full story and don't normally share hearsay, however, my own personally experience is that I also went too far last year (over an engineering error that was not being acknowledged). That's when the entire WattPlot sub-forum (found under Mate Communications, with several years of posts, answered questions, and information) was permanently deleted from this site overnight. :sad:

Just sayin'...
Last edited by intellact on Sat Jan 28, 2017 8:29 am, edited 1 time in total.
Andrew Welch, creator of WattPlot

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SEYLIONE
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My RE system: Off grid house in the southern french Alps 1740m above sea
level. Commissioned 1st Jul 2012.

4 Bosch 245Wp Panels, 12 OPzS 2V 1 220Ah batteries
Management by OutbackPower: FP1-34 including:
FlexMax 80 Charger, GVFX3024E Converter-charger,
FlexNet DC, Hub, Mate3.

Monitoring every 3 hours over Internet (lsdx.eu/GPV_ZSDX)
by 3G managed by a local microcomputer and router.
Location: Serre-Chevalier, France

Re: Mate 3 Cannot Recover from Ethernet Outage

Post by SEYLIONE » Sat Jan 28, 2017 8:16 am

Right Andrew!
Whatever our problems, lets keep positive, try solutions AND REPORT for the benefit of all (including OB!).

Those of us who were born with MSDOS 1.1 Know what it is to make these wonderful machines work and get around
insufficiencies and collaborate with others. Its the spirit of Internet and I hope it will keep on!

Lionel

larrywa
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My RE system: FlexPower Two
2 x GVFX3648s,
2 x FM80s,
FNDC w/3 shunts,
Mate3 v3.015.005 (works excellent!)
Hub 10.3,
PV:1000W east@45, 600W west@45, 2400W south@19 deg.
Battery:48v @ 130Ahr Crown batteries, deep cycle <$380 for 6.25kWh

ISY994i HA, Insteon, X10, Philips Hue, MiLight bulbs & RGBW strips
WebControl 8 as weather station stuffing
ISY994 variables via REST interface

Raspberry Pi3 x 2, Pi1 B+

Re: Mate 3 Cannot Recover from Ethernet Outage

Post by larrywa » Mon Jan 30, 2017 2:34 pm

This forum is OBs opportunity to hear people's complaints and do something about it, during 2015, 2016, 2017. Not a long time for somebody to learn to program a computer or read more books on techniques. I am in contact with many that would eat this project for breakfast. They have taught me much about keeping sockets open, Get, Put, Post and other TCP/IP techniques.

There is some open source python3 code for accessing the Mate3 and having an ISY994 use it for home automation stuff, out there. Some may find more reliable results doing it themselves.

Right now my system works OK most of the time, but I cannot depend on it, and sure will not be installing OB systems for others until they get a system running at least 364 out of 365 days each year. They can keep the 1/4. :)

Keep trying to use this forum to promote the software that shouldn't even exist. You seemed to have gained a vested interest in protecting OB's carelessness now. Wonder how that happened.? :)

Nice job on that, but that's a fact of life. Somebody had to do it sooner or later.
Last edited by larrywa on Mon Jul 17, 2017 4:34 pm, edited 1 time in total.

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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by intellact » Mon Jan 30, 2017 5:00 pm

larrywa wrote:You seemed to have gained a vested interest in protecting OB's carelessness now. Wonder how that happened.? :)
Ouch! I don't think that approach is warranted or called for, Larry. [-X

Do you REALLY think I submitted my post to protect OutBack?

I've been on this forum for well over 10 years, and times have changed, as has the attitude of some folks in the mothership. Stonewalling or refusing to answer support questions is one thing. (I'm quite used to that.) But when the response to criticism on a user forum of this type is the indiscriminate deletion of years of archival information or banning user accounts, that's a strong indication that the principles of the forum's moderators may have also changed.

In the absence of other help, this forum is an incredible resource. Assuming that the client who contacted me was acting in good faith, I posted my warning only to let everyone know that I suppose the same could happen to them. Do I defend or condone the practice? Gimme a break.

And yes, I often promote software on the forum. Why? Because it makes sense. I wrote it for OutBack equipment and this is an OutBack user forum. Over the years, many people have told me they installed the free trial, solved their equipment problem, and moved on without ever spending a dime. If you think I make any real money off of WattPlot at this stage, think again. :roll:
Andrew Welch, creator of WattPlot

larrywa
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My RE system: FlexPower Two
2 x GVFX3648s,
2 x FM80s,
FNDC w/3 shunts,
Mate3 v3.015.005 (works excellent!)
Hub 10.3,
PV:1000W east@45, 600W west@45, 2400W south@19 deg.
Battery:48v @ 130Ahr Crown batteries, deep cycle <$380 for 6.25kWh

ISY994i HA, Insteon, X10, Philips Hue, MiLight bulbs & RGBW strips
WebControl 8 as weather station stuffing
ISY994 variables via REST interface

Raspberry Pi3 x 2, Pi1 B+

Re: Mate 3 Cannot Recover from Ethernet Outage

Post by larrywa » Mon Jan 30, 2017 6:06 pm

Well, promoting your software makes complete sense and I agree, mostly, with all your other points.
Confirming an assumed meaning helped clarify it more.

But as I posted about your software...well just read my post, so I dont have to keep repeating it. :) :)
IOW: while the OB political problems exist, you should have some market. Unfortunately it can be tough in a disappearing market with OB reputation going down the tubes, so much other competition, and your area drying up. OTOH: with the Wynne-Wynne movement, who knows? (Trump that one! :twisted: )

Perhap migrating to smaller mobile apps may be more lucrative. It's the rage these days. If you can't show somebody in a brag, what's the point of losing money on PV systems?

I am fully aware of how moderated, by manufacturer's, forums work as well as other promotional techniques.

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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by outrigger999 » Thu Mar 02, 2017 12:33 pm

Hi Folks,

I started this thread back in October of 2015. 16 months later there's still no resolution to this issue. I want to impress upon the folks at Outback that this issue will not go away because it's the ROOT issue for just about everything you and we do with respect to OpticsRE. Here's why this issue needs to be fixed as a priority:

1. My data, and therefore your data is incomplete and I cannot make decisions about my solar system without unified data. If the data is supposed to be captured on the Mate 3, even during an outage, if often fails to do this properly and I have gaps in my bar graph on a regular basis. Further, I see gaps in my bar graph even when there's no apparent ethernet outage. This is a relatively new issue and I suspect it could be memory related; that is, the Mate3 is low on primary memory storage and is failing in strange ways.

2. My Mate 3, like I'm sure is true with other people is not in the most convenient location. It's a hassle to go and unplug and re-plug it on a daily basis. Honestly, I would say this is every other day but it's way too frequent. This has become increasingly more frequent and did not happen when I first got the Mate 3 and before OpticsRE.

3. When I first got the Mate 3 over 2.5 years ago now, and before OpticsRE, it performed very well. It recovered properly from a network outage and I can't remember a time that I needed to reset it. This means that the ethernet driver and the hardware are capable of working well; today they just aren't. What is the reason for this?

4. OpticsRE does not perform well with respect to AGS, manually switching between gen and off grid use...just to name a few. I find that I have to cross my fingers and hope that commands get processed and not hang the system. More often than not, I have to try and "reset the gateway" via OpticsRE which tends to fail most of the time requiring me to manually unplug and re-plug the Mate 3.

These are all communication issues but as I've stated in another thread, is the Mate 3 running low on memory? http://www.outbackpower.com/forum/viewt ... =39&t=8030 I still think that performance and communication issues are stemming from a low memory situation that the Mate 3 is in. I said it back in June of 2015 and I'll ask it again, here: have you looked into using the SD card, that we all got in the box, as a means of creating a swap space to augment the Mate 3? I would be happy to purchase a larger memory card if it meant the Mate 3 would perform better and I think everyone here would be happy to do that same. I suspect this is a memory issue because, the Mate 3 worked fine before OpticsRE. After OpticsRE, you needed to add code to the Mate 3 Firmware to allow for the expanded functionality. We then had problems with the native Mate 3 web interface plus issues like I've stated above. I love the native Mate 3 web interface because it offers data in realtime. I would however give it up if it would free up some memory for the Mate 3 to function properly; assuming your unwillingness to explore a swap space solution.

Look, I'm sure it's safe to say that we here on the forum all want Outback Power to be successful. I really like your hardware and I'm not against you--I want to cheer for you to be successful. Please help me promote and recommend your company and your products by making them something we can all get behind.

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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by ianMc » Thu Mar 02, 2017 8:04 pm

I would happily put my money on the table for a Mate 4 that worked, no questions asked :grin:

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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by outrigger999 » Fri Mar 03, 2017 10:08 am

I second that! If the current Mate 3 cannot be fixed due to hardware constraints, please consider making a Mate 4. I think though the time horizon would be too far away. I'd be happy to hear that I'm wrong or there's already a Mate 4 in the works. It appears that a lot of firmware updates are related to new hardware coming out so does it still make sense to make a piece of hardware support new hardware going forward when it's having issues now (for more than 2 years) supporting the current hardware?

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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by sodamo » Fri Mar 03, 2017 5:23 pm

I also think that will be the solution, not that I'd initially be happy having to fork over more $$

PS had to log in again even thought I had early and never logged out or closed browser.
David
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intellact
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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by intellact » Sun Mar 05, 2017 5:55 am


I have another solution.


Abandon the MATE3, don't wait for the MATE4, and get an OutBack AXS Port instead.

Consider:
  • 1. An AXS Port has all of the same control capabilities that a MATE3 has: including AGS, etc.
  • 2. The AXS Port includes the same data logging on to SD card that the MATE3 has.
  • 3. I have found the Modbus interface on the AXS Port device to be robust and reliable.
  • 4. An AXS Port costs less than a MATE3.
  • 5. The interface is more secure - no buttons for unauthorized access, and fewer things to go wrong.
But where's the display screen, you ask?
  • A single software application can provide a compact graphical display, similar to OpticsRE and WattPlot VisualMATE.
  • Drill down from the screen for total detail, big-picture summaries, and history, including plotting and spreadsheets.
  • It supplies secure, user-friendly access to over 650 settings on your Outback system. :shock:
  • It offers full command and control capabilities - you can do anything you could do from the MATE3, and lots more.
  • The display and control logic is all available using TCP/IP via an IP address - i.e. anywhere there is internet.
  • The AXS Port will fill the SD card with Data - this software will turn that data into Information. \:D/
  • If you can leave that software running, you can program it to control your system, text you alerts, etc. etc.
  • Oh, and by the way - that software is not limited to OutBack devices, just in case you have a mix & match system. =D>
Interested ? Let's talk. :smile:
Andrew Welch, creator of WattPlot

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SEYLIONE
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Re: Mate 3 Cannot Recover from Ethernet Outage

Post by SEYLIONE » Sun Mar 05, 2017 8:30 am

Hi Andrew!
Up to now, I had discarded the AXS Port because it needs a computer and keyboard and mouse and screen to manage the system.
much more complicated than M3!
- are the commands with AXS as clear and easy as with M3?
- which 'simple software app' are you mentionning?
- and $$$ (or Ôé¼Ôé¼Ôé¼ in my case) ? I have spent quite enough on that issue
Will have a last go at M3 with my micro computer on all time. That should be in May when the melting snow lets me arrive to my spot (presently falling heavy)
Will report
Lionel

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