MATE3 Lost Many Functions!

Mate3 and Mate3s communications devices for Outback Power

MATE3 Lost Many Functions!

Postby AltPowerRob on Tue May 14, 2019 8:59 pm

I have an off-grid client w/ a stacked FXR2524A 120/240V, FM80, HUB10 & MATE 3 that's about 3.5 yrs. old.. Things have been running fine up until a few weeks ago, as it went off-line (monitored via Optics). We were up today to perform some Gen maintenance work & I was able to look @ the system issues.. The MATE will power up & appears like everything is showing normal on the main screen, but i have NO access into any of the programming buttons, as well as some of the hot keys (i.e. Gen screen will not even let me change from Auto to On/Off, etc..).. The date & time are all messed up, but I can't even get in to reset anything as the "Lock Key" does nothing now? I've power-cycled several times, but no fix.. The Optics connection is still offline?... I'm stuck & either need Tech Help or a replacement sent out.. Is there another type of "HARD RESET" we can perform or is it just broke?... Please Help! S/N of FXR2524A (Master) = FXR1611F1624963 , (Slave) = FXR1611F1624981
Rob Bennett
Principal, E.I.T.(CEM(EE)), Designer/Master Electrician
Alternative Power Solutions
AltPowerRob
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Posts: 46
Joined: Sat Mar 05, 2016 7:30 am
Location: CO Springs, CO
My RE system: DC-Coupled Grid-Tied w/ Battery Backup & Multiple Arrays: Outback Radian 8048A Grid-Interactive w/ Discover LiFePO4 6.6KWH battery (monitoring locally w/ Schneider Conext Combox/SCP). 6.4KW Total PV on (2) Arrays: (1) DC-coupled w/ (18) SW300s on (3) strings of (6 ea) via an FM100 CC & (1) w/ (3) SW300s w/ Enphase Micros Grid-Tied direct. 7.5KW 30A 240V Portable Gas Gen manual inlet for occasional longer-term outage backup. Monitoring w/ Optics, Conext & Enlighten.

Re: MATE3 Lost Many Functions!

Postby raysun on Tue May 14, 2019 10:32 pm

Sounds like corrupted firmware. You may wish to download the latest (or use the existing, if available) onto an SD card and reload.
raysun
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Posts: 595
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower One: FX3048T, (2) FM80, MATE3s, FlexNetDC
Outback 200NC batteries (8 @ 48v)
Outback IBR3 battery enclosure
Suniva 330 watt panels (12 - 6 Strings @ 2 Series)
Hyundai 355 watt panels (6 - 3 strings @ 2 series)

Re: MATE3 Lost Many Functions!

Postby AltPowerRob on Wed May 15, 2019 7:54 pm

raysun wrote:Sounds like corrupted firmware. You may wish to download the latest (or use the existing, if available) onto an SD card and reload.

How would this be possible if I can't even get into the "Lock" screen to perform a firmware update?.. I did just update the firmware a month or so ago.. ? I think that the MATE is whacked?... Outback Tech Support .. can you please respond!
Rob Bennett
Principal, E.I.T.(CEM(EE)), Designer/Master Electrician
Alternative Power Solutions
AltPowerRob
Forum Whiz
 
Posts: 46
Joined: Sat Mar 05, 2016 7:30 am
Location: CO Springs, CO
My RE system: DC-Coupled Grid-Tied w/ Battery Backup & Multiple Arrays: Outback Radian 8048A Grid-Interactive w/ Discover LiFePO4 6.6KWH battery (monitoring locally w/ Schneider Conext Combox/SCP). 6.4KW Total PV on (2) Arrays: (1) DC-coupled w/ (18) SW300s on (3) strings of (6 ea) via an FM100 CC & (1) w/ (3) SW300s w/ Enphase Micros Grid-Tied direct. 7.5KW 30A 240V Portable Gas Gen manual inlet for occasional longer-term outage backup. Monitoring w/ Optics, Conext & Enlighten.

Re: MATE3 Lost Many Functions!

Postby raysun on Wed May 15, 2019 9:33 pm

There's methods to do an update from both a warm boot and a cold boot. I don't recall the key sequences but they are documented.

Firmware corruption is less time driven (like melting ice cream) as much as its event driven (like River Phoenix).

Try a reload it's an easy way to avoid a lot of support time that may result in doing a firmware reload anyway.
raysun
Forum Czar
 
Posts: 595
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower One: FX3048T, (2) FM80, MATE3s, FlexNetDC
Outback 200NC batteries (8 @ 48v)
Outback IBR3 battery enclosure
Suniva 330 watt panels (12 - 6 Strings @ 2 Series)
Hyundai 355 watt panels (6 - 3 strings @ 2 series)

Re: MATE3 Lost Many Functions!

Postby AltPowerRob on Wed May 15, 2019 9:41 pm

Thanks Man! I appreciate the encouragement!.. We'll go this route 1st.. I'll research & figure out the cold sequence update, etc.. ](*,)
Rob Bennett
Principal, E.I.T.(CEM(EE)), Designer/Master Electrician
Alternative Power Solutions
AltPowerRob
Forum Whiz
 
Posts: 46
Joined: Sat Mar 05, 2016 7:30 am
Location: CO Springs, CO
My RE system: DC-Coupled Grid-Tied w/ Battery Backup & Multiple Arrays: Outback Radian 8048A Grid-Interactive w/ Discover LiFePO4 6.6KWH battery (monitoring locally w/ Schneider Conext Combox/SCP). 6.4KW Total PV on (2) Arrays: (1) DC-coupled w/ (18) SW300s on (3) strings of (6 ea) via an FM100 CC & (1) w/ (3) SW300s w/ Enphase Micros Grid-Tied direct. 7.5KW 30A 240V Portable Gas Gen manual inlet for occasional longer-term outage backup. Monitoring w/ Optics, Conext & Enlighten.

Re: MATE3 Lost Many Functions!

Postby raysun on Wed May 15, 2019 11:22 pm

You might give this a shot:

Article Text
Here are the steps to force a firmware update through the back end:
Insert SD card with latest firmware files
Unplug the HUB/Device CAT5 from the back of the MATE3s
Press and hold the “PORT” Hot key
Plug the CAT5 back in
The MATE3s will prompt the update progress screen
Once completed it will take you to the home screen
Note: This may resolve continuous boot loops or firmware issues
raysun
Forum Czar
 
Posts: 595
Joined: Tue Jul 26, 2016 5:57 am
My RE system: Flexpower One: FX3048T, (2) FM80, MATE3s, FlexNetDC
Outback 200NC batteries (8 @ 48v)
Outback IBR3 battery enclosure
Suniva 330 watt panels (12 - 6 Strings @ 2 Series)
Hyundai 355 watt panels (6 - 3 strings @ 2 series)


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