Installer/Service Tech

General Talk

Moderators: OutBack Moderator Team, OutBack

Post Reply
gregorio
Forum Whiz
Posts: 33
Joined: Thu Jan 17, 2019 5:36 pm
My RE system: Radian GS8048A/GSLC174-AC
SolarEdge SE6000 and SE7600
SolarWorld 250W panels
Generac 22kVA Generator
Discover Energy AES 6.6kWh

Installer/Service Tech

Post by gregorio » Thu Apr 30, 2020 7:02 pm

Anyone know where I can find a reputable installer/service tech in Northern California or SF Bay Area? I have a 5 year old Radian 8048A that has never been commissioned and when doing so released some smoke and sparks. I need someone to fix it and get it running.
Thanks
Greg

Swampdog
Forum Guru
Posts: 114
Joined: Tue Feb 19, 2019 4:23 pm
My RE system: 7.0 kw system
25 x Solarworld SW280 w/SolarEdge Power Optimizers
12 x 220 GH Energycell
Outback GS load center GSLC175-PV-120/240
Outback Radian 8048a
Outback MATE3s
Outback HUB
Outback FlexNet DC
SOLAREDGE SE6000A-US
Briggs & Stratton Elite 5500w generator (8,500 surge; manual connect)

Re: Installer/Service Tech

Post by Swampdog » Fri May 01, 2020 10:51 am

I could also use a referral, in the same vicinity (east s.f. bay area), as my installer is unresponsive except for warranty issues. Difficult to find anyone interested in any work other than new installs. Not sure what I would do if I had an actual equipment failure.

S/D

gregorio
Forum Whiz
Posts: 33
Joined: Thu Jan 17, 2019 5:36 pm
My RE system: Radian GS8048A/GSLC174-AC
SolarEdge SE6000 and SE7600
SolarWorld 250W panels
Generac 22kVA Generator
Discover Energy AES 6.6kWh

Re: Installer/Service Tech

Post by gregorio » Thu May 28, 2020 2:29 pm

Swampdog wrote:
Fri May 01, 2020 10:51 am
I could also use a referral, in the same vicinity (east s.f. bay area), as my installer is unresponsive except for warranty issues. Difficult to find anyone interested in any work other than new installs. Not sure what I would do if I had an actual equipment failure.

S/D
So, I have been working with Apex Solar in Morgan Hill and am very happy with the work. Farrel (the owner) made a 2 hour service call to diagnose a problem. Charged $250. Not bad considering he had to travel 30 miles each way. Replaced one of the inverter modules, checked everything over, programmed my settings and updated the firmware for another $500. While some might say this is expensive or something I could have done myself, keep in mind that I have been struggling for months with this thing and now it is finally running. It was money well spent, IMO

User avatar
BoMagluyan
OutBack Product Management
Posts: 31
Joined: Mon Mar 19, 2018 12:29 pm
My RE system: SkyBox
12x EnergyCell PLR batteries in an IBR3
no PV

Re: Installer/Service Tech

Post by BoMagluyan » Thu May 28, 2020 4:55 pm

gregorio wrote:
Thu May 28, 2020 2:29 pm
Swampdog wrote:
Fri May 01, 2020 10:51 am
I could also use a referral, in the same vicinity (east s.f. bay area), as my installer is unresponsive except for warranty issues. Difficult to find anyone interested in any work other than new installs. Not sure what I would do if I had an actual equipment failure.

S/D
So, I have been working with Apex Solar in Morgan Hill and am very happy with the work. Farrel (the owner) made a 2 hour service call to diagnose a problem. Charged $250. Not bad considering he had to travel 30 miles each way. Replaced one of the inverter modules, checked everything over, programmed my settings and updated the firmware for another $500. While some might say this is expensive or something I could have done myself, keep in mind that I have been struggling for months with this thing and now it is finally running. It was money well spent, IMO
I'm glad you found Apex Solar and had a great experience with them! I extend my/our appreciation to both you and Farrel.
Bo Magluyan
OutBack Product Management

OutBack Power Technologies, Inc.
An Enersys Company
1628 W Williams Drive, Phoenix AZ 85027 USA
www.outbackpower.com

gregorio
Forum Whiz
Posts: 33
Joined: Thu Jan 17, 2019 5:36 pm
My RE system: Radian GS8048A/GSLC174-AC
SolarEdge SE6000 and SE7600
SolarWorld 250W panels
Generac 22kVA Generator
Discover Energy AES 6.6kWh

Re: Installer/Service Tech

Post by gregorio » Thu May 28, 2020 6:50 pm

BoMagluyan wrote:
Thu May 28, 2020 4:55 pm
I'm glad you found Apex Solar and had a great experience with them! I extend my/our appreciation to both you and Farrel.
Thanks Bo. Farrel is a great guy. He is very responsive and very familiar with the Radian. I highly recommend him to anyone in the South San Francisco Bay Area.

Post Reply