Search found 154 matches

by IanMcCluskey
Mon Jun 01, 2020 8:45 am
Forum: Mate3 / Mate3s
Topic: Mate3s and SDHC cards
Replies: 10
Views: 1184

Re: Mate3s and SDHC cards

OutBack only recommends up to 8GB SD cards for the MATE3S. This is mentioned briefly in section M-2 of the programming guide for data logging.
by IanMcCluskey
Thu May 28, 2020 11:07 am
Forum: Mate3 / Mate3s
Topic: Mate3s and SDHC cards
Replies: 10
Views: 1184

Re: Mate3s and SDHC cards

Hi Raysun, partial update here. Our last test with an SDHC card (Kingston SCHC class 4) was successful. We should have capacity to test SDHC again on firmware 1.4.3 next week.
by IanMcCluskey
Thu May 28, 2020 10:23 am
Forum: Mate3 / Mate3s
Topic: MATE3 datalogging header info needed
Replies: 2
Views: 612

Re: MATE3 datalogging header info needed

Please see attached
by IanMcCluskey
Tue May 26, 2020 9:17 am
Forum: Mate3 / Mate3s
Topic: Mate3s and SDHC cards
Replies: 10
Views: 1184

Re: Mate3s and SDHC cards

Hey Raysun, I have not heard of this issue before, but I will check for you.
by IanMcCluskey
Fri May 22, 2020 9:57 am
Forum: Off Grid Applications
Topic: FM100 misery again
Replies: 14
Views: 1298

Re: FM100 misery again

Hi Mike, none of this sounds like a bad controller to me. Also, the actual FM100 failure rate is well below 1%, so even if the first one had a problem, the chance of two in a row is <0.01%. Therefore, jumping to the conclusion of another warranty claim will probably keep you from resolving the actua...
by IanMcCluskey
Mon May 18, 2020 8:24 am
Forum: FLEXmax 100 AFCI
Topic: New Isolated PV- on FLEXpowers for FM100 AFCI
Replies: 2
Views: 929

Re: New Isolated PV- on FLEXpowers for FM100 AFCI

Hey Mike! Yes, the FM100 AFCI has an updated arc fault detection system. It is PVRSE listed with IMO FireRaptors, which OutBack sells, and with Tigo's TS4-S and TS4-F devices. We have ongoing tests with Tigo on their other devices, as well.
by IanMcCluskey
Fri May 15, 2020 11:33 am
Forum: FLEXmax 100 AFCI
Topic: New Isolated PV- on FLEXpowers for FM100 AFCI
Replies: 2
Views: 929

New Isolated PV- on FLEXpowers for FM100 AFCI

Happy Friday, forum community! Sharing this post to spread knowledge about a key update to the PV negative wiring on new FLEXpower Radians with FM100 AFCI charge controllers. We have shipped hundreds of these since they were released earlier this year and installers have contacted us with questions ...
by IanMcCluskey
Tue May 12, 2020 9:10 am
Forum: Mate3 / Mate3s
Topic: Mate3 Ethernet port DEAD!
Replies: 8
Views: 10377

Re: Mate3 Ethernet port DEAD!

Try downloading the latest firmware from the website and placing it onto the root of the MATE3S SD Card. Then, put the SD card into the MATE3S and hold the "Up" button until you see it go into bootloader mode. If the ethernet port is frozen, this may unfreeze it. If not, file a case with tech suppor...
by IanMcCluskey
Fri May 08, 2020 8:44 am
Forum: Mate3 / Mate3s
Topic: Mate3 Ethernet port DEAD!
Replies: 8
Views: 10377

Re: Mate3 Ethernet port DEAD!

Is it in warranty?
by IanMcCluskey
Thu May 07, 2020 1:58 pm
Forum: Mate3 / Mate3s
Topic: Dual Mate on a sysyem
Replies: 10
Views: 1539

Re: Dual Mate on a sysyem

Yes, only one MATE3S per system.
by IanMcCluskey
Tue Apr 14, 2020 11:50 am
Forum: Off Grid Applications
Topic: FlexMax 100 ground fault error
Replies: 11
Views: 1905

Re: FlexMax 100 ground fault error

And the concern is that the system should be charging faster if the other FM100 were charging at full output? Which port is each one on? I would usually ask about making sure the settings match the battery manufacturers requirements, but I am unfamiliar with the Battleborn batteries. A line diagram ...
by IanMcCluskey
Tue Apr 14, 2020 8:58 am
Forum: Off Grid Applications
Topic: FlexMax 100 ground fault error
Replies: 11
Views: 1905

Re: FlexMax 100 ground fault error

Hi Mike, good update. That behavior sounds like a quirk in the settings. OPTICS will help us find one if it exists. I can't think of any actual failure mode that would cause the behavior you describe. How close are you to setting up OPTICS? It makes it way easier to look for discrepancies in the set...
by IanMcCluskey
Mon Apr 13, 2020 9:33 am
Forum: Off Grid Applications
Topic: FlexMax 100 ground fault error
Replies: 11
Views: 1905

Re: FlexMax 100 ground fault error

Hey Zozomike, those instructions from Greg are for an FM60 or FM80, not FM100. Your last post sounds like you removed one of the ground bond jumpers. That is incorrect. Both jumpers must remain installed for negatively-grounded systems like yours. Instead, one of the ground fuses should be removed, ...
by IanMcCluskey
Sun Apr 12, 2020 11:56 am
Forum: Mate3 / Mate3s
Topic: Mate 3, no ethernet
Replies: 8
Views: 1714

Re: Mate 3, no ethernet

I agree with Raysun, you will probably get a replacement MATE3S from tech support if it's still in warranty.
by IanMcCluskey
Mon Apr 06, 2020 8:45 am
Forum: OutBack
Topic: Where does the programming reside?
Replies: 17
Views: 2076

Re: Where does the programming reside?

Hi all, just chiming in that @fcwlp's posts are correct! :grin:
by IanMcCluskey
Wed Mar 11, 2020 11:04 am
Forum: OutBack
Topic: Backup failed to switch during outage
Replies: 16
Views: 8378

Re: Backup failed to switch during outage

The brown-out condition is interesting. I guess you could look up the grid meter model and see what the -8888 error meant. I agree the sensor failure was probably a false alarm side affect of whatever else happened, since it recovered immediately. I would try simulating a grid outage with the new se...
by IanMcCluskey
Wed Mar 11, 2020 9:09 am
Forum: OutBack
Topic: Backup failed to switch during outage
Replies: 16
Views: 8378

Re: Backup failed to switch during outage

Hi S/D, I understand you got in touch with support and it appears a couple of setting changes allowed the system to transfer without a delay when simulating a grid outage?
by IanMcCluskey
Tue Mar 10, 2020 8:15 am
Forum: My OutBack Power System
Topic: Dont forget to clean your filters!
Replies: 6
Views: 4294

Re: Dont forget to clean your filters!

Excellent reminder! Some people cycle their main inverter with the others, too, like cycling tires on a car :grin:
by IanMcCluskey
Mon Mar 09, 2020 9:32 am
Forum: OutBack
Topic: Backup failed to switch during outage
Replies: 16
Views: 8378

Re: Backup failed to switch during outage

Attaching a screenshot of the events in question for reference. *edit* I should note it is unlikely the "sensor failure" has anything to do with the delay in the delay you experienced, so we should probably separate those two questions for now. 1) Do you know at what minute the outage occurred? 2) A...
by IanMcCluskey
Thu Feb 20, 2020 9:46 am
Forum: FLEXmax Charge Controllers
Topic: FM80 Current Limit set to 77 yet caught it at 79+
Replies: 7
Views: 2197

Re: FM80 Current Limit set to 77 yet caught it at 79+

Indeed, the world most installers live in these days.
by IanMcCluskey
Thu Feb 20, 2020 8:17 am
Forum: FLEXmax Charge Controllers
Topic: FM80 Current Limit set to 77 yet caught it at 79+
Replies: 7
Views: 2197

Re: FM80 Current Limit set to 77 yet caught it at 79+

And built in arc-fault detection and interruption, which can cost on the order of $1000 for an external device.
+ compatibility with multiple module-level rapid shutdown options
+ improved MPPT
by IanMcCluskey
Wed Feb 19, 2020 3:32 pm
Forum: FLEXmax Charge Controllers
Topic: FM80 Current Limit set to 77 yet caught it at 79+
Replies: 7
Views: 2197

Re: FM80 Current Limit set to 77 yet caught it at 79+

Raysun is correct about the FM60 and the FM80.

Fortunately, the FM100 does not have this issue! Even tested to failure, it will limit current to no more than 100.5 amps output, including margin of error.

When installed with 7,000 W of PV or less, under warranty, it never exceeds 100.1 amps.
by IanMcCluskey
Tue Feb 18, 2020 2:49 pm
Forum: FLEXnet DC
Topic: OutBack needs to update their FNDC manual
Replies: 9
Views: 3093

Re: OutBack needs to update their FNDC manual

Happy to report we started the project to update this manual last month. We are taking the time to do it right, but it should be published in the coming weeks!
by IanMcCluskey
Wed Feb 12, 2020 12:23 pm
Forum: OutBack
Topic: off grid solar tutorial
Replies: 5
Views: 3114

Re: off grid solar tutorial

The way your system is configured, it will show the "off grid" message when the generator drops out. The off grid message is no reason to be concerned in itself, it just means the Radian lost its AC input and switched over to the batteries. We are considering how to change that message in systems li...
by IanMcCluskey
Wed Feb 12, 2020 12:12 pm
Forum: Webinars
Topic: WEBINAR FEB 19th: NEC 2017 en Puerto Rico – Soluciones FLEXmax 100 AFCI
Replies: 0
Views: 8104

WEBINAR FEB 19th: NEC 2017 en Puerto Rico – Soluciones FLEXmax 100 AFCI

New Spanish language webinar on NEC 2017 enforcement in Puerto Rico! NEC 2017 en Puerto Rico – Soluciones FLEXmax 100 AFCI 19 de febrero, 2020 10:00 AM PST - 11:00 AM PST Ian McCluskey, Product Manager Gabriel Da Veiga, Dir. Sales & Business Dev. CALA 0.jpg Registration: Click Here to Register! Desc...