Search found 48 matches

by eesiason
Mon Jul 20, 2020 12:58 pm
Forum: RADIAN Series
Topic: AC Backfeed Error
Replies: 23
Views: 2989

Re: AC Backfeed Error

So, this is now resolved, and I think I know root cause. I had to send the board in for repair, because none were available. (But the tech notes on the slip in the box said "Burned components on power board - replaced board, tested OK". But it is what it is. My system is back on two inverters and my...
by eesiason
Tue Jul 07, 2020 2:06 pm
Forum: OpticsRE
Topic: MAC Address change for new MATE?
Replies: 7
Views: 552

Re: MAC Address change for new MATE?

Maybe you could open it and check the connector from the screen if is well plugged in. Haha. Only if someone from Outback Tech Support explicitly told me to do that in writing. If it was out of warranty, aka not brand new this week, that would already be done. I'd also be looking at swapping the LC...
by eesiason
Tue Jul 07, 2020 12:09 pm
Forum: OpticsRE
Topic: MAC Address change for new MATE?
Replies: 7
Views: 552

Re: MAC Address change for new MATE?

Firmware update was worth a shot, tried it, but nope. That strip of the LCD is clearly not energized. Hopefully my reseller can replace it for me and spare me the joy of getting past Outback's support triage that pushes self-installing system owners to the bottom of the callback list.
by eesiason
Tue Jul 07, 2020 11:49 am
Forum: OpticsRE
Topic: MAC Address change for new MATE?
Replies: 7
Views: 552

Re: MAC Address change for new MATE?

Thanks. Looks like that will be a bit. New MATE3s has a defective LCD. Grrrrrrrrrrrr.
by eesiason
Tue Jul 07, 2020 11:30 am
Forum: OpticsRE
Topic: MAC Address change for new MATE?
Replies: 7
Views: 552

MAC Address change for new MATE?

I'm swapping out my deceased MATE3 with a MATE3s. Is there no way to update the MATE MAC address on my existing OpticsRE profile? If I am understanding this correctly, I need to create a new profile for the new MATE? If true, seems silly. :-)
by eesiason
Mon Jun 29, 2020 5:22 pm
Forum: RADIAN Series
Topic: AC Backfeed Error
Replies: 23
Views: 2989

Re: AC Backfeed Error

Hopefully, someone from Outback is paying attention to this board and can help expedite this. I spoke to a tech on Friday around Noon west coast time. He setup the order for my board and said someone from the office would call to collect my payment information. I replied a couple of times to the sup...
by eesiason
Fri Jun 26, 2020 5:49 am
Forum: RADIAN Series
Topic: AC Backfeed Error
Replies: 23
Views: 2989

Re: AC Backfeed Error

Try Northern Arizona Wind & Sun for the board their p/n SPARE-215, https://www.solar-electric.com/outback-power-gs-radian-power-supply-board-replacement.html. I have found them to very responsive and get most of my Outback hardware through them. :-) I found that last night and bought it from them. ...
by eesiason
Thu Jun 25, 2020 3:41 pm
Forum: RADIAN Series
Topic: AC Backfeed Error
Replies: 23
Views: 2989

Re: AC Backfeed Error

Master inverter failed today. I called tech support and am really disappointed to learn that Outback really does not want to talk to an owner/self-installer. They put you in a "call back queue" instead of connecting you to someone with a clue right away. The person answering the phone said it "might...
by eesiason
Sun Jun 21, 2020 2:10 pm
Forum: RADIAN Series
Topic: AC Backfeed Error
Replies: 23
Views: 2989

Re: AC Backfeed Error

Might be the mate that is creating the problem. I had my mate started once to report mismatched firmware on my inverters. it did for few days that until I reset it. you should probably enable the mate reset every 24h. and check to be sure you have the latest firmware. Learned that one sometime ago....
by eesiason
Sun Jun 21, 2020 1:31 pm
Forum: RADIAN Series
Topic: AC Backfeed Error
Replies: 23
Views: 2989

Re: AC Backfeed Error

True that fcwlp. I just don't want to push it on the weekend when there is no tech support available. I'm fairly certain it is the primary inverter that is losing it's mind. I have had the mate complain about a firmware mismatch on it (there is not) as well as the mate appearing to reprogram it a co...
by eesiason
Sat Jun 20, 2020 7:15 am
Forum: RADIAN Series
Topic: AC Backfeed Error
Replies: 23
Views: 2989

Re: AC Backfeed Error

EAGLE-ONE is correct. The inverters do share load well before it gets to 8kW. We had full sun yesterday when this happened so there should not be a battery issue(?). They are 8 years old, DEKA flooded lead-acid 820 amp hours, showing no real signs of degradation. In the summer, they rarely go much b...
by eesiason
Sat Jun 20, 2020 6:19 am
Forum: RADIAN Series
Topic: AC Backfeed Error
Replies: 23
Views: 2989

Re: AC Backfeed Error

OK. I may wait until Monday to do that load test, just in case it breaks something. We are an active Bed & Breakfast with guests this weekend, so we don't want to do that in crisis mode or on a generator. :-) Stay tuned.
by eesiason
Sat Jun 20, 2020 3:38 am
Forum: RADIAN Series
Topic: AC Backfeed Error
Replies: 23
Views: 2989

Re: AC Backfeed Error

You are correct. 8048s. I went through all settings this morning and everything seems configured correctly, with one exception. The AC output on the master was rightly configured to 240, but the slave was set to 260. I don't know if it has been like this since 2012 or something changed it recently. ...
by eesiason
Fri Jun 19, 2020 1:14 pm
Forum: RADIAN Series
Topic: AC Backfeed Error
Replies: 23
Views: 2989

AC Backfeed Error

System installed in 2012 and running perfectly for 8 years. 17kWh solar and two GS8048s. Got this error today "AC Backfeed Error GS2". We are off grid and the AC is running, along with an electric dryer at the time. Perhaps 8,000 watt load. Had the wet clothes moved to the gas dryer. What does this ...
by eesiason
Fri Jan 10, 2020 1:05 pm
Forum: Off Grid Applications
Topic: Generator Running (It should not be)
Replies: 10
Views: 3470

Re: Generator Running (It should not be)

Just in case anyone ever runs into this... My issue was a short in the two-wire start to the generator, underground in the conduit. The bonehead installer did a very poor splice and the conduit is wet. (Clearly not sealed well...) The splice got wet and shorted, starting the generator. At least the ...
by eesiason
Fri Jan 10, 2020 5:20 am
Forum: OutBack
Topic: Security
Replies: 13
Views: 5312

Re: Security

Bureaucracy. Ha. You wanna see bureaucracy, come work with me. I'm Middleware at a major bank. You have no idea...

Thanks for taking care of this though, and sorry to stir up a few hornets.
by eesiason
Thu Jan 02, 2020 5:06 pm
Forum: Off Grid Applications
Topic: Generator Running (It should not be)
Replies: 10
Views: 3470

Re: Generator Running (It should not be)

Stutch, try isolating the wire between the generator and your system (disconnect both ends) and see if the generator still starts and runs. I have not proven it with a replacement wire yet, but here is what I know: If i disconnect the two wires from my aux port on the inverter, the generator still s...
by eesiason
Thu Jan 02, 2020 4:45 pm
Forum: OutBack
Topic: Security
Replies: 13
Views: 5312

Re: Security

Thank you. It's important for both of us. Customer and company. Our data is at risk, and your web address has a big red !Not Secure in the browser address, which is nearly unheard of these days and will send potential customers elsewhere... Looking forward to seeing that little lock icon next to you...
by eesiason
Wed Dec 25, 2019 7:38 pm
Forum: Off Grid Applications
Topic: Generator Running (It should not be)
Replies: 10
Views: 3470

Re: Generator Running (It should not be)

Ha, JRHill. Time spent reading the installation guides tells me my installers effed me (again) and did not put a relay between the generator and the inverter. Wired the generator directly. We did almost all of the install ourselves, but paid "an experienced" installer to do the work at the inverters...
by eesiason
Wed Dec 25, 2019 2:40 pm
Forum: Off Grid Applications
Topic: Generator Running (It should not be)
Replies: 10
Views: 3470

Re: Generator Running (It should not be)

Yeah, not the generator. The system seems to be stuck "on", in spite of me having it set to manual "off". I guess a ticket to the support folks is in order. I had to change the 12vdc relay off the auxiliary port last year so the problem was neither OB or the genset. The relay was operating but it h...
by eesiason
Wed Dec 25, 2019 7:31 am
Forum: OutBack
Topic: Security
Replies: 13
Views: 5312

Security

Please get an https certificate for your website(s). Your forms (like the one I just filled out for support with my contact info and this forum) are sending data in clear text out across the nasty internet. Please spend a few bucks and get a certificate and protect our data. Thanks. :-)
by eesiason
Wed Dec 25, 2019 7:14 am
Forum: Off Grid Applications
Topic: Generator Running (It should not be)
Replies: 10
Views: 3470

Re: Generator Running (It should not be)

Yeah, not the generator. The system seems to be stuck "on", in spite of me having it set to manual "off". I guess a ticket to the support folks is in order.
by eesiason
Tue Dec 24, 2019 6:20 pm
Forum: Off Grid Applications
Topic: Generator Running (It should not be)
Replies: 10
Views: 3470

Generator Running (It should not be)

Anyone seen this before? I came home to a running generator (it had just started a few minutes earlier). The thing is, it should not have been running. Batteries at 90%, plenty of voltage, house drawing 500 watts, Mate on Auto. Manually set it to off on the Mate, it kept running. Went outside and sh...
by eesiason
Mon Jul 22, 2019 7:09 pm
Forum: OutBack
Topic: More water use lead-acid batteries under more load??
Replies: 2
Views: 2631

More water use lead-acid batteries under more load??

Anyone know if I would expect more water vapor if I'm pouring more kWhs through my batteries (off grid system)? I recently put in mini-split ACs, and we run them when the sun is out and it's hot. All five of them at once can add up to 6,000 watts steady load. A "normal" day's use is about 20 kWh, a ...
by eesiason
Mon Jul 22, 2019 6:56 pm
Forum: RADIAN Series
Topic: can the 8048A handle a conventional well pump?
Replies: 11
Views: 7710

Re: can the 8048A handle a conventional well pump?

It can, but when the pump starts to fail, it might not like it when the voltage spike goes wild on startup. And your generator will definitely not like it. Guaranteed. Put in a Soft Start pump, like this one: https://www.amazon.com/gp/product/B002NJIK0I/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=...