Search found 10 matches

by insequent
Sun Feb 16, 2020 10:04 pm
Forum: Mate3 / Mate3s
Topic: Mate 3 power up failure
Replies: 16
Views: 5537

Re: Mate 3 power up failure

The dealer advised that my Mate 3 was not repairable. Fortunately it had a 5 year warranty. I received a replacement Mate 3s today, installed it and everything is back to normal. Great to have it that way! I would like to record my thanks for support received on this forum. And also thank Outback Po...
by insequent
Mon Feb 03, 2020 4:17 pm
Forum: Mate3 / Mate3s
Topic: Mate 3 power up failure
Replies: 16
Views: 5537

Re: Mate 3 power up failure

It was purchased 13 june 2016. It has a 5 year warranty doesn't it?

I can call into the place I bought it from within a week, but I'm not sure that they area still one of your dealers. I'll update here in due course.
by insequent
Mon Feb 03, 2020 3:25 pm
Forum: Mate3 / Mate3s
Topic: Mate 3 power up failure
Replies: 16
Views: 5537

Re: Mate 3 power up failure

Thanks, but even with the correct method it still will not work! It just cycles through to blank screen/reboot endlessly. What next?
by insequent
Fri Jan 31, 2020 10:16 pm
Forum: Mate3 / Mate3s
Topic: Mate 3 power up failure
Replies: 16
Views: 5537

Re: Mate 3 power up failure

I posted the video on you tube, and have emailed a link to you
by insequent
Fri Jan 31, 2020 9:45 pm
Forum: Mate3 / Mate3s
Topic: Mate 3 power up failure
Replies: 16
Views: 5537

Re: Mate 3 power up failure

Email with video failed to transmit, due to size at your end. It was 19Mb. What is your size limit? I may be able to reduce size, but I do very little with video.....
by insequent
Fri Jan 31, 2020 9:39 pm
Forum: Mate3 / Mate3s
Topic: Mate 3 power up failure
Replies: 16
Views: 5537

Re: Mate 3 power up failure

Video sent.

Thumb is holding down 'Port' button when cable from hub is inserted at rear.
by insequent
Tue Jan 28, 2020 1:38 pm
Forum: Mate3 / Mate3s
Topic: Mate 3 power up failure
Replies: 16
Views: 5537

Re: Mate 3 power up failure

OK, thanks. Give me a couple of days to get some help with the video.
by insequent
Mon Jan 27, 2020 11:17 pm
Forum: Mate3 / Mate3s
Topic: Mate 3 power up failure
Replies: 16
Views: 5537

Re: Mate 3 power up failure

I'v tried quite a number of times.

The two files in root of SD are: M3e.bin & M3Ethev3.bin

Are those the correct files?

I've also tried v3.17 and v2.19 of the firmware.

I've tried 2 different SD cards with the files also. But still no progress. What do I do next?
by insequent
Sun Jan 26, 2020 3:33 pm
Forum: Mate3 / Mate3s
Topic: Mate 3 power up failure
Replies: 16
Views: 5537

Re: Mate 3 power up failure

Yes, its a Mate 3. Serial M306314.

I tried as you suggested with April 2019 firmware, but no difference. The logo appears and the LED's flash in clockwise rotation. Then the screen would go blank briefly before I again get logo and LED's again.

What else can I do?
by insequent
Thu Jan 23, 2020 10:20 pm
Forum: Mate3 / Mate3s
Topic: Mate 3 power up failure
Replies: 16
Views: 5537

Mate 3 power up failure

My Mate 3 will not complete a power up. The first screen with name and logo appears, but it will go no further. I do get a clockwise flashing of all of the LED's. This is the same result whether l=plugged into hub 4 or either of the flexmax 80's. Is there some kind of hard reset? OR is the unit toast?