Search found 30 matches

by aplack
Thu Jun 04, 2020 3:44 pm
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

Does Outback support Right to Repair? I know that DCMA doesn't cover any attempts I make to bring this device back to original specifications, and I am not looking for Outback support at this time. However, other owners might appreciate knowing how to restore their units that Outback doesn't support...
by aplack
Tue Jan 14, 2020 8:26 am
Forum: OutBack
Topic: OutBack Training Videos
Replies: 4
Views: 12851

Re: OutBack Training Videos

Nice video. Cool 'stash.
by aplack
Sat Jan 11, 2020 1:24 pm
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

Are you seeing the sb fw variant on both modules or just the primary? Don’t know about these but with my FX’s the Mate would give a stacking error if incorrect. Maybe? According to Ian, and from my testing, the model number used in the firmware upgrade are in the PCBA Module. It reported the same m...
by aplack
Sat Jan 11, 2020 11:25 am
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

Curious. What would happen if you tried to run system with just single inverter? Can you try with the original, then try again with the 2nd? I will be honest I haven’t a clue as to what settings would be involved. I would likely physically disconnect the one not being tested as well. If a single wo...
by aplack
Sat Jan 11, 2020 11:24 am
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

Can you find any Outback reference allowing a 2nd inverter to be installed into a GS4048A? Is there something in the 4048 docs saying it is upgradable? I suggest if not, then you have a non supported hack. I also got that impression from my installer. If you can, than perhaps it will lead to soluti...
by aplack
Sat Jan 11, 2020 10:29 am
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

raysun wrote:
Sat Jan 11, 2020 10:13 am
+1 360.435.6030 corporate HQ. Select Sales from the menu.
Will try during business hours. Thanks for the new number.

The website states 360.618.4305
by aplack
Sat Jan 11, 2020 10:25 am
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

Maybe something useful here? http://www.outbackpower.com/downloads/documents/inverter_chargers/radian_8048a_4048a/gs_svc.pdf Might want to spend some search time finding other documents. Try many variants, some of them surprise me. Maybe find a way to delete the existing firmware before updating? Y...
by aplack
Sat Jan 11, 2020 9:55 am
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

That it works with the Mate may be happy coincidence or by design, but why would that create an expectation that the custom, not-for-public-distribution firmware would be updateable? How is it Outback's responsibility to create updates to custom, non-Outback firmware releases just because some rand...
by aplack
Fri Jan 10, 2020 8:29 pm
Forum: RADIAN Series
Topic: Radian Cover panel
Replies: 2
Views: 1955

Re: Radian Cover panel

sodamo wrote:
Wed Jan 08, 2020 2:02 pm
If I couldn’t find one I’d be tempted to make something functional and visually fitting. Perhaps expanded meter cut to size, painted, mounted from inside.
I am beginning to agree. Parts just don't seem to exist for end-user maintenance of these products.
by aplack
Fri Jan 10, 2020 8:25 pm
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

1) Leave the inverter as is if it's working for you (free) 2) Buy a replacement Radian control board from the aftermarket or from our service department (more expensive), and install it 3) Create an RMA to ship this to our service center and pay for the fix (most expensive, and I cannot guarantee o...
by aplack
Wed Jan 08, 2020 6:23 pm
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

Will this inverter stack?
How do I know a control board doesn’t have the same thing?
How does the Mate support this but Outback doesn’t?
I still have no idea how this is modified or even safe. It seems this is a big secret.
by aplack
Wed Jan 08, 2020 2:05 pm
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

Are you still in contact with the supplier? It was part of the system. No. I have no clue about the history. Any clue about what SB is and what/why it wants a gs8048sb.bin? What is significant about .30? What significance does a supplier have? Clearly the software on the Mate knows about it. What d...
by aplack
Wed Jan 08, 2020 1:39 pm
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

Greg T Fordan wrote:
Wed Jan 08, 2020 1:25 pm
When you go to FW Versions screen (Lock/Settings/System/FW Versions), is the inverter listed as GS8048A?
GS_A.JPG
No. GS4048A-SB
by aplack
Wed Jan 08, 2020 1:04 pm
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

Kurt Lundquist wrote:
Wed Jan 08, 2020 12:40 pm
Is there a serial number inside the inverter chassis in the top right (above the power modules)?

-Kurt
No, there was a bunch of steel angle leaning against this. It looks like it rubbed off on the outside.
by aplack
Wed Jan 08, 2020 11:59 am
Forum: OutBack
Topic: Support
Replies: 14
Views: 4210

Re: Support

IanMcCluskey wrote:
Wed Jan 08, 2020 11:43 am
Alright, there's the problem
Awesome... that is what I get for finding it in the menu and assuming the manual has the same thing. :grin:

All good. Thank you kind sir.
by aplack
Wed Jan 08, 2020 11:34 am
Forum: OutBack
Topic: Support
Replies: 14
Views: 4210

Re: Support

IanMcCluskey wrote:
Wed Jan 08, 2020 11:27 am
Please write a list of the exact steps you took after it powered back up that led you to those screens.
Plug in RJ45
Push Lock
Dial 141
Push center button
Select Settings
Select System
Scroll down to Installer Settings
by aplack
Wed Jan 08, 2020 11:18 am
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

Here is the sticker image as requested
by aplack
Wed Jan 08, 2020 11:08 am
Forum: OutBack
Topic: Support
Replies: 14
Views: 4210

Re: Support

IanMcCluskey wrote:
Wed Jan 08, 2020 9:47 am
Hi there, you might try resetting the MATE3S to factory defaults. That will reset the installer password back to the default.
Nope.
Did the factory reset, waited two minutes, powered off unit by unplugging, waited three minutes, plugged it back in, same thing.
by aplack
Wed Jan 08, 2020 9:34 am
Forum: RADIAN Series
Topic: Radian Cover panel
Replies: 2
Views: 1955

Radian Cover panel

Hi all, I am making some changes to my acquired off-grid system (adding GSLC) and the cover for the Radian is damaged. It is missing the top and bottom screen and has a 2" hole cut in it. The building inspector for the township is asking to have this cover repaired as a part of the upgrade. Anyone h...
by aplack
Wed Jan 08, 2020 9:29 am
Forum: RADIAN Series
Topic: GS4048A-SB Firmware update
Replies: 26
Views: 6524

Re: GS4048A-SB Firmware update

What is the inverter name in the Firmware Versions screen on the Mate3s? (Press LOCK > 141 Password > Settings > System > Firmware Versions). Note the Mate3s firmware version and verify there is a "1:" next to the inverter name which indicates it is in port 1 of your HUB. Mate3s firmware should be ...
by aplack
Wed Jan 08, 2020 9:20 am
Forum: OutBack
Topic: Support
Replies: 14
Views: 4210

Re: Support

The firmware for Radian and Mate3s are all listed online here http://www.outbackpower.com/resources/technical-support/firmware-updates . Why do you need the installer challenge code? Did someone set an installer password on your Mate3s? I'll find your other post and reply there as well. Hi Kurt, 1....
by aplack
Wed Jan 08, 2020 6:57 am
Forum: OutBack
Topic: Support
Replies: 14
Views: 4210

Re: Support

See this thread for some explanation: http://outbackpower.com/forum/viewtopic.php?f=1&t=14445 Yes, I did see that Mike. Thank you for the reach out. It isn't days now, it is weeks, and close to month. There are things that only Outback knows, like models and firmware versions. Also things like Inst...
by aplack
Wed Jan 08, 2020 6:51 am
Forum: OutBack
Topic: Support
Replies: 14
Views: 4210

Re: Support

Hi Kurt, I have one of my question out on the Radian Forum re: firmware. I have been lucky enough to have something go my way regarding getting my off-grid back operating. I have not heard back from Outback about getting an Installer Challenge Code for a new Mate3s. The Mate3s replaced the AXS becau...
by aplack
Sun Jan 05, 2020 7:36 am
Forum: RADIAN Series
Topic: Hi Battery voltage
Replies: 3
Views: 1946

Re: Hi Battery voltage

Hi all, good news. Third times a charm. There must have been something in the installer menu (yet to see), which prevented this inverter from staying operational. However, after the third time of "Restore Factory Defaults", the inverter came online and stayed online. This issue should be resolved. T...
by aplack
Sun Jan 05, 2020 5:37 am
Forum: OutBack
Topic: Support
Replies: 14
Views: 4210

Support

I know that we just had a holiday season, but I have had support calls/emails/forms that were before Christmas which are still unanswered. Not even a, "hey, everyone is out, but we will address soon." Is OutBack corporation still a thing? Do people work at Outback? Support hours are supposed to be 8...